Fleet Operations Management Trainee

2 weeks ago

Thomasville, Georgia, United States Ryder Full time

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

BEGIN YOUR JOURNEY WITH A COMPANY THAT VALUES GROWTH

At Ryder, our greatest asset is our workforce. CULTURE - INTEGRITY - FAMILY. As a Management Trainee in Operations, you will join a vibrant team, equipped to thrive and encouraged to advance your career in transportation and logistics. This is a vital sector, and we have been a leader since 1933.

Position Overview

The Operations Management Trainee will assist in overseeing the shop management process and contribute to cost efficiency, customer loyalty, and performance metrics initiatives. This role requires collaboration across various departments including Operations, Asset Management, Sales, Quality, and Rental Management. This program is dynamic and encompasses all facets of the business unit. In this position, you will gain valuable industry insights, skills, and resources to enhance your operations and fleet maintenance expertise. We empower you to shape your own career trajectory and promote from within, based on your performance. The anticipated career progression from this role is to an Operations Supervisor.

Work Environment:

Schedule: Monday - Friday, Day Shift

Compensation: Paid Weekly

Salary is determined based on internal equity, market data, applicant skills, relevant experience, and educational qualifications.

Ryder provides a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and paid time off for various personal needs, along with a tax-advantaged 401(k) retirement savings plan.

Additionally, Ryder has been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's Most Admired Companies, and received accolades from Inbound Logistics for excellence.

Key Responsibilities

  • Manage customer relationship activities by ensuring quality interactions, proactive management, issue resolution, and overall customer satisfaction.
  • Collaborate with the rental department to maximize utilization while maintaining service for lease customers.
  • Work alongside Sales personnel on customer engagements to foster new business opportunities and enhance customer satisfaction.
  • Oversee operational costs and maintenance expenditures, ensuring adherence to policies and processes to optimize efficiency.
  • Coordinate with Maintenance, Asset Management, Sales, and Marketing to guarantee customer satisfaction.
  • Ensure accurate scheduling of preventive maintenance, follow-ups on breakdowns, and updates on vehicle status; supervise technician work planning for efficiency and training.

Additional Duties

  • Relocation within the business unit upon completion of the training program is required.
  • Perform other assigned tasks as necessary.

Required Skills and Competencies

  • Detail-oriented with strong follow-up capabilities.
  • Excellent verbal and written communication skills.
  • Commitment to organizational objectives.
  • Ability to manage multiple tasks, highly organized, with effective time management skills.
  • Flexibility to adapt and self-motivated to excel in a fast-paced environment.
  • Strong mechanical aptitude.
  • Effective interpersonal and influencing skills.
  • Ability to establish and maintain professional relationships across all organizational levels.
  • Capability to work independently and collaboratively within a team.
  • Proficient in PC applications, including advanced spreadsheet and word processing software.
  • Basic understanding of business finance, controls, and metrics.

Qualifications

  • Bachelor's degree is required.
  • One (1) year or more of customer service experience with issue resolution is preferred.

DOT Regulated: No

Job Category: Operations and Support

Ryder is an Equal Opportunity Employer and maintains a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Security Notice for Applicants:

Ryder will only communicate with applicants directly from a verified email address and will never conduct interviews through chat forums, messaging apps, or online questionnaires. During interviews, Ryder will not request any form of payment or banking details and will not solicit personal information outside of the formal application process.

Current Employees:

If you are a current employee at Ryder, please log in to the internal application process to apply.

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