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Sales Support Coordinator

2 months ago

Greer, South Carolina, United States MW Industries Full time

Customer Service Representative

Job Category: Sales Requisition Number: CUSTO002999

Job Overview

The Customer Service Representative (CSR) plays a vital role in fostering and sustaining positive relationships with clients by efficiently managing inquiries, generating quotations, processing orders, and executing various administrative responsibilities.

Key Responsibilities:

  • Serve as the primary liaison for client communications, gathering essential information and facilitating dialogue between customers and the production team.
  • Build and nurture strong customer relationships through regular engagement with key accounts, ensuring accurate management of purchase orders and releases.
  • Provide comprehensive support to customers throughout the product design, quotation, order processing, scheduling, and closing phases.
  • Coordinate with production and logistics teams to guarantee timely delivery and enhance customer satisfaction, including handling expedited and special shipments.
  • Assist with administrative tasks such as managing phone and email inquiries, organizing files, and processing paperwork to promote efficient office operations.
  • Collaborate with the accounting department to process customer credit requests, ensuring thorough verification of each request's validity and accuracy.

Required Skills and Competencies:

  • Exhibit safe work practices.
  • Engage as a team member in Continuous Improvement initiatives.
  • Demonstrate a willingness to collaborate across departments to resolve issues.
  • Be open to learning across various functional areas to meet organizational needs.
  • Learn from colleagues and other staff members.
  • Operate within the framework of an ISO 9001 quality management system.

Education and Experience:

A Bachelor's degree and/or a minimum of five years of relevant experience are required. Proficiency in utilizing Business Systems to inform decisions is essential. Familiarity with Epicor ERP is advantageous. Strong Excel skills are necessary for managing and utilizing spreadsheets effectively.

MW Industries, Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications:

Skills:

Behaviors:

Preferred Attributes:

  • Thought Provoking: Capable of inspiring deep thought in others.
  • Detail Oriented: Skilled in executing tasks with meticulous attention to detail.

Motivations:

Education:

Required:

Bachelor's degree or higher.

Experience:

Required:

5 years in Customer Service or a related field.

Licenses & Certifications: