Hospice Operations Coordinator

5 days ago


Mishawaka, Indiana, United States Heart to Heart Hospice Full time

At Heart to Heart Hospice, we are seeking a compassionate and experienced Admissions Intake Coordinator to join our team. As a key member of our operations team, you will be responsible for directing all daily patient referral and intake operations, including participating in the establishment and implementation of intake policies. You will also be responsible for maintaining census, pending admissions, red flag, journey's end, and care plan meetings on a stand-up board. Additionally, you will ensure compliance with all state, federal, and CHAP referral/intake regulatory requirements. Your role will also involve establishing and maintaining positive working relationships with current and potential referral sources, building and monitoring community and customer perceptions of Heart to Heart Hospice as a high-quality provider of services. You will gather, collate, and report referral statistics, including key customer referral trends. You will also participate in strategic planning, identifying opportunities for additional or improved services to meet unmet customer needs. Your comprehensive working knowledge of Heart to Heart contractual relationships will ensure that patients are admitted according to contract provisions. You will also participate in quality assessment performance improvement teams and activities. Your role will involve maintaining a comprehensive working knowledge of community resources and assisting referral sources in accessing community resources should services not be provided by Heart to Heart Hospice. You will also be responsible for timely submission of all documentation and performing other duties as required. If you are a compassionate, talented, and experienced professional who is eager to make a difference in the lives of others, we encourage you to apply for this exciting opportunity.



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