Emergency Department Care Manager

3 weeks ago


Longview, Texas, United States Christus Health Full time
Job Summary

The Emergency Department Care Manager plays a pivotal role in optimizing patient throughput and ensuring seamless care coordination across the continuum. This dynamic professional collaborates with patients, families, multidisciplinary teams, physicians, community partners, and payers to determine the most appropriate level of care.

Key Responsibilities
  • Conduct thorough patient assessments and admission clinical reviews to ensure timely implementation of the plan of care.
  • Review anticipated admissions, placements in Observation status, and discharges using evidence-based criteria to assign the appropriate level of care.
  • Screen patients for appropriateness of admission, including observation versus inpatient status, utilizing MCG and/or InterQual criteria.
  • Provide education to ED physicians and nurses on medical necessity and admission criteria.
  • Initiate and maintain communication with physicians and other treatment team members to develop, implement, and evaluate the plan of care.
  • Provide education to providers and staff on documentation needs and opportunities to support the appropriate level of care and treatment.
  • Initiate prior authorization processes for post-ED referrals and services.
  • Utilize financial and insurance resources to maximize patient healthcare benefits.
  • Intervene with physicians and other healthcare providers regarding clinical and utilization issues to ensure optimal patient outcomes.
  • Communicate with third-party payors and/or review organizations as necessary, providing information in accordance with regulation and/or contract requirements.
  • Escalate to physician advisor when unable to resolve discrepancies with the attending physician.
  • Identify and intervene with patients at risk for readmission.
  • Manage high-utilization patients and explore alternatives for care to reduce frequent ED visits.
  • Plan discharges from the ED for patients not requiring admission, arranging for Home Health, DME, placement, and community resources as needed.
  • Provide patient and family education and counseling on existing health problems.
  • Utilize high-risk screening criteria to make community and post-ED referrals.
  • Anticipate and intervene with barriers/variances to care delivery.
  • Coordinate and facilitate patient progression throughout the continuum.
  • Collaborate with the interdisciplinary team to facilitate care coordination and delivery.
  • May assist with coordination of patient transfers to other inpatient facilities when indicated.
  • Document all CM assessments and interventions in the medical record.
Requirements
  • Associate's Degree in Nursing required.
  • Bachelor's Degree in nursing or healthcare-related field preferred.
  • 3+ years of relevant clinical case/care management experience in the acute care setting required.
  • RN License in state of employment or compact required.
  • Case Manager certification preferred.


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