Float Patient Service Representative

3 weeks ago


Syracuse, New York, United States Upstate University Hospital Full time
Job Summary:

As a Float Patient Service Representative at Upstate University Hospital, you will play a vital role in ensuring the smooth operation of our medical offices. Your responsibilities will include:

  • Answering telephone calls and taking accurate messages
  • Triage and handling calls, as well as rescheduling appointments
  • Scheduling new patient and follow-up appointments
  • Preparing charts and reviewing patient orders
  • Ensuring medical records are returned to the proper location
  • Receiving, screening, and reviewing documents for completeness and accuracy
  • Verifying insurance eligibility and obtaining authorizations as needed
  • Documenting patient information and maintaining accurate records
  • Assisting with chart label preparation and patient database updates
  • Preparing and sending written correspondence to patients
Responsibilities:

As a Float Patient Service Representative, you will be responsible for:

  • Providing exceptional customer service to patients and staff
  • Working effectively in a fast-paced environment
  • Maintaining accurate and up-to-date records
  • Communicating effectively with patients, staff, and physicians
  • Adhering to departmental policies and procedures
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Two years of clerical support experience, preferably in a medical setting
  • Computer skills, including proficiency in MS Office applications
  • Knowledge of EPIC or similar electronic health record systems
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
Benefits:

As an employee of Upstate University Hospital, you will be eligible for a comprehensive benefits package, including:

  • Health, dental, and vision insurance
  • 401(k) funding with employer match
  • Tuition reimbursement
  • Generous paid time off, including vacation and personal time
  • Paid sick leave and holidays


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