Customer Service Specialist

1 week ago

Pisgah Forest, North Carolina, United States Self-Help Full time
About Us:

Self-Help has been dedicated to addressing economic disparities since 1980, particularly in communities that have historically encountered obstacles in wealth accumulation. Our mission revolves around fostering and safeguarding ownership and economic prospects. We believe in economic justice, ensuring that every community has access to essential resources for prosperity, including quality education and fresh food options, irrespective of their demographics or financial status. Over the years, we have continually explored innovative methods to advance economic justice, from offering fair loans to advocating for policy reforms.

Position Overview:

We are looking for a Customer Service Specialist to enhance our team. The Customer Service Specialist will address service inquiries from Self-Help Credit Union members in a courteous, professional, and efficient manner through phone and written communication, providing assistance in both English and Spanish. This role requires developing a thorough understanding of all Self-Help Credit Union offerings to effectively resolve member questions or direct them to the appropriate resources. The specialist will also need to be knowledgeable about the broader Self-Help organization to address inquiries related to various initiatives and services beyond the Credit Union, such as commercial lending and community development. Adherence to Self-Help policies and procedures is essential while delivering exceptional member service and ensuring timely follow-up for satisfactory resolutions. Consideration may be given to applicants from other Self-Help Credit Union locations if positions are available.

Key Responsibilities:
  • Respond to member inquiries and service requests, including but not limited to:
    • Account verification
    • Stop payments
    • Wire transfer requests
    • Share and checking accounts
    • Health savings accounts
    • CD renewals
    • IRAs
  • Authenticate members using established protocols and conduct further research as necessary to ensure accurate responses and member satisfaction.
  • Process mortgage and consumer loan payments over the phone and assist members in navigating online self-service loan payment options.
  • Educate members about Credit Union services and products that can assist them in achieving their financial goals. Provide initial information on IRA accounts, loan products, and collection processes, referring members to the appropriate contacts for further assistance.
  • Assist members with forms requiring electronic signatures.
  • Effectively manage contact center protocols, including logging in and out of call center software, utilizing wrap-up codes, coding approved breaks, and system releases.
  • Meet performance metrics such as call response rates, abandoned call rates, wait times, and duration of member interactions.
  • Travel as necessary for coverage across various locations.
  • Perform additional duties as required.
Qualifications:
  • High school diploma or equivalent relevant experience.
  • At least 1 year of experience in customer service within a call center or retail environment.
  • Fluency in Spanish is preferred; fluency in English is required.
  • Strong verbal and written communication skills.
  • Proficient in mathematics.
  • Able to operate in a financial institution environment and utilize standard office equipment, including PCs, fax machines, copiers, and telephones.
  • Willingness to travel as needed.
  • Proficiency in Microsoft Word is required; proficiency in Excel is preferred.
  • Familiarity with Mitel Phone Systems and Credit Union policies is advantageous.
  • Flexibility to work beyond standard hours when necessary.
If you are passionate about our mission and eager to contribute to creating economic opportunities for all, we encourage you to consider this role.

Compensation:

We offer competitive compensation in the nonprofit sector, commensurate with experience, along with a comprehensive benefits package.

Self-Help is an equal opportunity employer, committed to diversity and inclusion in the workplace.

  • Customer Service Specialist

    1 week ago

    Pisgah Forest, North Carolina, United States Self-Help Full time

    About Us: Self-Help has been dedicated to addressing economic disparities since its inception in 1980, particularly in communities that have encountered systemic obstacles to wealth accumulation. Our mission centers on fostering and safeguarding ownership and economic prospects. We believe in economic justice, ensuring that all communities possess the...

  • Customer Service Specialist

    2 weeks ago

    Pisgah Forest, North Carolina, United States Self-Help Full time

    About Us: Self-Help has been dedicated to addressing economic disparities since 1980, particularly in communities that have encountered systemic obstacles to wealth accumulation. Our mission centers on fostering and safeguarding ownership and economic opportunities. We are committed to ensuring that all communities possess the essential infrastructure...

  • Customer Service Specialist

    1 week ago

    Pisgah Forest, North Carolina, United States Self-Help Full time

    About Us: Self-Help has been dedicated to addressing economic disparities since 1980, particularly in communities that have historically encountered obstacles in wealth accumulation. Our mission revolves around fostering and safeguarding ownership and economic prospects. We believe in economic justice, ensuring that every community has access to essential...

  • Carts and Cleaning Specialist

    1 week ago

    Pisgah Forest, North Carolina, United States Walmart Full time

    Position Overview:As a Carts and Cleaning Specialist at Walmart, your role is essential in maintaining a welcoming environment for our customers. You will be responsible for various tasks that ensure the store remains clean and organized.Key Responsibilities:Provide excellent customer service by ensuring a positive first and last impression.Collect shopping...

  • Staffing Coordinator

    1 day ago

    Pisgah Forest, North Carolina, United States FIND Outdoors Full time

    About FIND Outdoors: FIND is a leading non-profit organization with a rich history of providing education, recreational, and interpretive opportunities about natural resources and cultural heritage. Our mission is to empower all people with knowledge and experiences that foster a deeper appreciation for the great outdoors. About the Opportunity: ...

  • Customer Engagement Specialist for Fitness Studio

    2 weeks ago

    Wake Forest, North Carolina, United States RockBox Fitness Wake Forest Full time

    We are seeking a Customer Engagement SpecialistWelcome to a premier boutique fitness studio dedicated to group fitness classes, personal training, tailored coaching, and nutritional guidance. We are on the lookout for an ideal candidate to enhance our dynamic team.If you possess a friendly demeanor, charm, and enthusiasm, and thrive in a collaborative...

  • Automotive Service Specialist

    2 weeks ago

    Wake Forest, North Carolina, United States Chapel Hill Tire Full time

    Join Our Team as an Automotive Service SpecialistAre you a dedicated and skilled individual with a passion for mechanical repairs? Do you seek a workplace that fosters your professional growth and aligns with your values of diligence and exceptional customer service? If your answer is a resounding 'Yes,' then Chapel Hill Tire is the ideal environment for...

  • Assistant Manager

    2 days ago

    Pisgah Forest, North Carolina, United States Taco Bell Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Manager to join our team at Taco Bell. As a key member of our management team, you will be responsible for leading a team of employees and ensuring the smooth operation of our restaurant.Key ResponsibilitiesLeadership and Direction: Provide guidance and support to team members to...

  • Customer Service Representative

    2 days ago

    Wake Forest, North Carolina, United States MIK Full time

    **About MIK**MIK is a dynamic retail company that values excellent customer service and a fast-paced work environment.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Assistance Truck and Cashier. As a key member of our retail team, you will be responsible for delivering exceptional customer...

  • Customer Service Representative

    16 hours ago

    Wake Forest, North Carolina, United States McDonald's Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our McDonald's team as a Service Team Member. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and welcoming environment for our customers.Key...

  • Customer Service Representative

    4 days ago

    Wake Forest, North Carolina, United States Ted Wilder - State Farm Agency Full time

    Job OpportunityTed Wilder - State Farm Agency is seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative. As a key member of our team, you will play a vital role in helping our business grow through value-based conversations and exceptional customer experiences.Key Responsibilities:Develop and...

  • Customer Service Representative

    1 week ago

    Forest City, North Carolina, United States Self-Help Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Self-Help Credit Union. As a key member of our contact center, you will play a vital role in providing exceptional service to our members.About Self-Help Credit UnionWe are a nonprofit organization dedicated to creating and...

  • Customer Service Coordinator

    5 days ago

    Wake Forest, North Carolina, United States Qualified Staffing Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Qualified Staffing. As an Administrative Assistant, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting our business operations.Key ResponsibilitiesUpdate Company bid board daily to ensure...

  • Customer Service Representative

    2 weeks ago

    Wake Forest, North Carolina, United States Wegmans Food Markets Full time

    Position OverviewAs a Customer Service Representative in the retail environment, your primary responsibility will be to deliver exceptional service to our customers. You will be the face of our brand, ensuring that every customer interaction is positive and fulfilling.Key ResponsibilitiesCustomer Engagement: Address customer inquiries and needs promptly and...

  • Customer Service Representative

    2 weeks ago

    Wake Forest, North Carolina, United States Wegmans Food Markets Full time

    Position OverviewAs a Customer Service Representative in our retail environment, you will play a vital role in delivering exceptional service to our customers. Your primary responsibilities will include:Providing Outstanding Customer Support: Address customer inquiries and needs promptly and effectively, ensuring a positive shopping experience.Maintaining...

  • Customer Service Representative

    3 days ago

    Wake Forest, North Carolina, United States Zaxby's Full time

    Job Summary:Zaxby's is seeking a highly motivated and customer-focused individual to join our team as a Cashier. As a Cashier, you will be the first point of contact for our guests and will be responsible for delivering a great experience.Key Responsibilities:Take and enter orders accurately and efficientlyHandle payments and operate a point-of-sale...

  • Customer Service Representative

    3 days ago

    Wake Forest, North Carolina, United States Lowes Foods Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Fuel Center Cashier PT at Lowes Foods. As a key member of our fuel station team, you will be responsible for providing exceptional guest service, ensuring accurate transactions, and maintaining a clean and safe work environment.Key Responsibilities:Provide...

  • Staff Pharmacist

    3 days ago

    Wake Forest, North Carolina, United States Harris Teeter Supermarkets, Inc. Full time

    Job Summary:Harris Teeter Supermarkets, Inc. is seeking a highly skilled Staff Pharmacist to join our team. As a key member of our pharmacy team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide world-class customer service to customers in our...

  • Spa Sales Specialist

    2 weeks ago

    Wake Forest, North Carolina, United States Hand & Stone - NC Triangle Region Full time

    Hand & Stone Spa Specialist - Front Desk SalesHand and Stone Massage and Facial Spa is seeking a dedicated Spa Specialist with a focus on front desk sales. As a part of our esteemed franchise, you will join a network of over 550 locations across North America.Essential Qualifications:Completion of High School or EquivalentExceptional organizational skills...

  • Highly Specialized Cleaning Technician

    3 days ago

    Forest City, North Carolina, United States Controlled Contamination Service Full time

    Job SummaryControlled Contamination Services is seeking a highly skilled and detail-oriented Data Center Cleaning Specialist to join our team. As a key member of our facility services team, you will play a crucial role in maintaining the operational excellence and cleanliness standards of our controlled environments.Key ResponsibilitiesPerform cleaning...