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Customer Support Liaison

2 months ago

Glen Burnie, Maryland, United States IDEXX Laboratories Full time
About the Role

We are seeking a highly motivated and organized Customer Support Consultant to join our team at IDEXX Laboratories. As a key member of our customer support team, you will be the first point of contact between our customers and our laboratories, providing information, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Act as a liaison between customers and our laboratories, providing timely and accurate information to meet customer needs.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve technical issues and ensure customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and providing solutions to meet those needs.
Requirements
  • Highly motivated and organized individual with excellent communication and problem-solving skills.
  • Strong computer and technical skills, with the ability to learn and adapt to new systems and technologies.
  • Proven track record of providing exceptional customer service and resolving complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong interpersonal skills, with the ability to establish rapport quickly and build strong relationships with customers and internal teams.
What We Offer
  • Competitive hourly rate targeting $21.00/hour.
  • Opportunity for annual cash bonus and merit pay increase consideration.
  • Health, dental, and vision benefits, including day-one coverage.
  • 5% matching 401(k) plan.
  • On-the-job training and career advancement opportunities.
  • Additional benefits, including financial support, pet insurance, mental health resources, and more.
About IDEXX Laboratories

IDEXX Laboratories is a global leader in veterinary diagnostics, providing innovative solutions to help veterinarians and pet owners worldwide keep their companion animals healthy and happy. We are proud of our Purpose and Guiding Principles, which drive our commitment to excellence and customer satisfaction.

We value a diverse workforce and workplace, and we strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, and veterans to apply. IDEXX is an equal opportunity employer, and we prohibit discrimination based on protected categories.