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Service Operations Supervisor

2 months ago

SaintSaturninlèsAvignon, Provence-Alpes-Côte d'Azur, United States Depot Connect International Full time
Job Overview

Depot Connect International is committed to delivering exceptional service in the tank trailer sector. We leverage cutting-edge technology, including a comprehensive parts pricing system, repair tracking throughout the unit's lifecycle, and tablet-based inspections. With an extensive network of service facilities and a premier inventory of parts, we are dedicated to meeting our customers' needs.

We are seeking a Service Supervisor to oversee internal teams and operations, ensuring optimal resource utilization and providing outstanding customer service. This role is integral to achieving branch performance objectives and involves hands-on supervisory responsibilities.

Key Responsibilities:

  • Engage with clients to assess their service requirements and provide accurate quotes.
  • Distribute workloads effectively while fostering team development.
  • Monitor the open order aging report to ensure timely invoicing for repairs.
  • Manage scheduling and workflow within the service shop.
  • Verify that employees possess the necessary qualifications for assigned tasks.
  • Ensure compliance with all relevant NTTC, ASME/National Board, and CFR regulations.
  • Enhance product knowledge among staff through ongoing training and development.
  • Assess employee skills and recommend training opportunities as needed.
  • Review and approve requisitions for additional tools and equipment.
  • Maintain appropriate staffing levels in alignment with branch needs.
  • Provide daily reports and fulfill additional duties as assigned by the Branch Manager.
  • Assist in the recruitment process for departmental personnel.
  • Conduct annual performance evaluations or as required for team members.
  • Enforce company policies and procedures consistently.

Qualifications:

  • Strong verbal and written communication skills, along with excellent interpersonal abilities.
  • Highly organized and analytical, with proficiency in computer systems and software.
  • Customer service-oriented with robust decision-making and problem-solving capabilities.
  • Ethical conduct in all job-related activities is essential.
  • A minimum of 5 years of experience in parts, fleets, and tank trailer service/repair is preferred.
  • A degree in Operations Management or a related business field is advantageous.
  • Attention to detail is crucial when overseeing testing and documentation.
  • Problem-solving skills are vital for addressing complex challenges in mechanical products and systems.

Benefits Offered:

  • Comprehensive Medical, Dental, and Vision Insurance
  • 401k Plan with generous employer matching
  • Paid Time Off (PTO)
  • Paid Holidays
  • Tuition Reimbursement Programs
  • Parental Leave