Business Intelligence Analyst

1 week ago

Framingham, Massachusetts, United States Staples Full time
Job Title: Business Intelligence Analyst

Staples is a business-to-business company that relies on its sales and sales support teams to work directly with businesses of all sizes to offer products and services that meet their unique needs.

We are committed to understanding our customers and using best-in-class sales tools and technology to find the best solutions. Our teams are constantly discovering new ways to reach our goals, develop our skills, and invest in our career growth, which enables us to enjoy lucrative opportunities and grow our careers both within and beyond sales.

Key Responsibilities:
  • Understand, automate, and maintain customer reports and the processes to deliver reporting services that enhance the customer experience.
  • Be a key member of the analytics team, delivering robust customer reporting to the business.
  • Work with Sales teams, functional leads, and others as needed to gather customer requirements and transform data into reports.
  • Train and provide ongoing support to business users regarding the data and reports, what the report is, the cadence, and promote the adoption of standard reporting processes and why it is important to use.
  • Work with Business Intelligence and other data teams to source, develop, and document data definitions, business rules, and data quality requirements.
  • Establish and maintain working partnerships with business sponsors and vendors as well as other key internal and external stakeholders to ensure all reporting needs are coordinated and delivering desired results.
  • Analyze processes and suggest improvements to better support our customers.
Requirements:
  • Ability to identify and understand internal or external customer needs and deliver customer-centric solutions.
  • Work on a collaborative environment consisting of diverse individuals.
  • Be proactive in the development of new ideas to create and implement innovative solutions.
  • Always look for ways to growth and challenge conventional approaches.
  • Working knowledge of Microsoft BI (Power Query, DAX), SSDT (SQL Server Data Transformation) & SSAS (SQL Server Analysis Services).
  • Experience in SQL and statistical packages including Python, R, preferred.
  • Experience using Business Intelligence reporting tools (e.g. Power BI, Tableau and MicroStrategy) preferred.
  • Strong writing, general communication, influencing, and presentation skills.
  • Ability to quickly develop an understanding of internal and external customer needs and how to create and utilize backend systems, analysis, automation, self-service, and visualization to support them.
  • Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high-intensity business environment.
  • Comfortable interacting with all levels of business people.
  • Proactive individual, comfortable prioritizing, and balancing workloads.
  • Experience in change management and/or working within a rapidly evolving business.
Qualifications:
  • 5+ years' experience with report/dashboard development, data/report automation, self-service capabilities, data design and integration, data quality and governance.
  • Knowledge of core statistical, Finance, analytical, or data mining techniques including basic data modeling and trend analysis.
We Offer:
  • Inclusive culture with associate-led Business Resource Groups.
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more.

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