Customer Service Specialist

3 days ago


Bentonville, Arkansas, United States Rocket Software Full time

Rocket Software Inc. is seeking a Customer Service Specialist to join our team. This role plays an integral part in our customers' success, handling inquiries via phone and email, ranging in complexity and urgency.

Job Description

The Associate Customer Care Representative at Rocket Software will become a Subject Matter Expert of Rocket Community, educating and informing customers on benefits and features available to them.

Essential Duties & Responsibilities:
  • Deliver outstanding customer service via phone and email, consistently displaying professionalism, empathy, and a sense of urgency.
  • Process customer requests accurately and promptly, escalating as appropriate.
  • Maintain data accuracy and integrity by following established guidelines.
  • Collaborate inter-departmentally to promote effective communication and facilitate prompt responses and resolutions.
  • Maintain positive employee and customer relationships.
  • Provide frequent feedback and suggestions for continuous process improvement.
Requirements:

We're looking for a candidate with 1-2 years of related customer support or engagement experience, excellent customer service skills, and advanced written and verbal communication skills.

Estimated salary: $45,000 - $60,000 per year, depending on location and experience.

About Us

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to provide a collaborative and inclusive workplace that values innovation, creativity, and individual contributions.



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