Customer Service Excellence Leader

7 days ago


Bentonville, Arkansas, United States Underwriters Laboratories Full time

This role is 100% remote, offering flexibility and work-life balance. As a key representative of Underwriters Laboratories, you will drive customer satisfaction in your assigned region through data analysis and benchmarking. Key responsibilities include analyzing and comparing customer service metrics, providing insights to stakeholders, and collaborating with cross-functional teams to implement improvements.

Key Responsibilities:

  • Analyze customer service metrics to identify trends and areas for improvement
  • Benchmark customer service performance against industry standards
  • Develop and implement strategies to improve customer satisfaction
  • Collaborate with cross-functional teams to ensure seamless execution of initiatives

About the Opportunity:

  • We offer a competitive salary range: $65,000 - $85,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
  • Ongoing training and development opportunities to enhance your skills and knowledge

What We're Looking For:

  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work independently and as part of a team
  • Experience working in a customer-facing role or related field

Location:

  • This role is 100% remote, with preference given to candidates residing in the Bentonville, AR area but open to applicants across the US


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