Shift Team Lead
4 weeks ago
We are seeking a motivated and experienced Crew Leader to join our team at Tropical Smoothie Cafe in Grand Forks, ND. As a Crew Leader, you will play a key role in delivering exceptional customer service, leading a high-performing team, and maintaining the highest standards of quality and safety.
Key Responsibilities- Lead and motivate a team of crew members to achieve sales and customer satisfaction goals.
- Provide exceptional customer service, ensuring a positive experience for every guest.
- Ensure all stations are operating efficiently and effectively, maintaining high standards of quality and safety.
- Train and coach crew members to develop their skills and knowledge.
- Manage labor and inventory, using tools such as MyInventory to achieve business objectives.
- Perform additional tasks as required to maintain a smooth and efficient operation.
- Previous experience as a Tropical Smoothie Cafe Crew Member.
- Ability to work in a fast-paced environment, with a focus on customer satisfaction and team performance.
- Strong communication and leadership skills, with the ability to motivate and develop a team.
- Ability to work a variety of shifts, including early mornings, late evenings, weekends, and holidays.
- Most shifts are between six to eight hours, but this may vary.
- Crew Leaders can expect to have some early mornings, late evenings, weekend, and/or holiday hours and may have additional opening/closing responsibilities.
- Lead Crew Members by demonstrating Tropical Smoothie Cafe's core values in all interactions.
- Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
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