Shift Team Lead

4 weeks ago


Grand Forks, North Dakota, United States Tropical Smoothie Cafe Full time
Job Overview

We are seeking a motivated and experienced Crew Leader to join our team at Tropical Smoothie Cafe in Grand Forks, ND. As a Crew Leader, you will play a key role in delivering exceptional customer service, leading a high-performing team, and maintaining the highest standards of quality and safety.

Key Responsibilities
  • Lead and motivate a team of crew members to achieve sales and customer satisfaction goals.
  • Provide exceptional customer service, ensuring a positive experience for every guest.
  • Ensure all stations are operating efficiently and effectively, maintaining high standards of quality and safety.
  • Train and coach crew members to develop their skills and knowledge.
  • Manage labor and inventory, using tools such as MyInventory to achieve business objectives.
  • Perform additional tasks as required to maintain a smooth and efficient operation.
Requirements
  • Previous experience as a Tropical Smoothie Cafe Crew Member.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and team performance.
  • Strong communication and leadership skills, with the ability to motivate and develop a team.
  • Ability to work a variety of shifts, including early mornings, late evenings, weekends, and holidays.
Working Conditions
  • Most shifts are between six to eight hours, but this may vary.
  • Crew Leaders can expect to have some early mornings, late evenings, weekend, and/or holiday hours and may have additional opening/closing responsibilities.
  • Lead Crew Members by demonstrating Tropical Smoothie Cafe's core values in all interactions.
  • Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.


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