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Customer Service Representative

4 weeks ago

Rockville, Maryland, United States Westat Full time

Job Title: Help Desk Agent

Job Summary: Westat is seeking a Help Desk Agent to work in their Education Studies group. The successful candidate will be responsible for answering incoming calls, providing guidance to callers, and assisting with an online survey.

Key Responsibilities:

  • Answer incoming calls and provide guidance to callers
  • Assist with an online survey
  • Contact school staff to encourage participation

Requirements: High school diploma or equivalent required. Experience in customer service or a related field preferred.