Member Services Representative

5 days ago


San Francisco, California, United States Planet Fitness Full time
About Us

At Planet Fitness, we believe that everyone deserves access to a healthy and judgment-free environment where they can achieve their fitness goals. We are committed to providing exceptional customer service and creating a welcoming atmosphere for all our members and guests.

Job Title: Fitness Operations Specialist

This role is ideal for someone who is passionate about fitness and customer service. As a Fitness Operations Specialist, you will play a vital role in ensuring that our members have an exceptional experience at our club.

Key Responsibilities
  • Provide exceptional customer service to members and guests.
  • Assist with new membership sales, tours, and check-ins.
  • Use the point-of-sale system to process transactions and answer member inquiries.
  • Maintain a clean and organized front desk area.
Requirements and Qualifications
  • High school diploma/GED equivalent required.
  • Exceptional customer service skills and ability to interact positively and professionally with members and co-workers.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Ongoing CPR/AED certification required.
Salary and Benefits

$12.00 per hour. Medical, dental, vision insurance, PTO, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, STD, LTD, term life insurance, and other benefits.



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