Dental Office Support Specialist

6 days ago


Naples, Florida, United States Grand Lely Dental Care Full time

About the Role

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As a Dental Front Office Business Assistant at Grand Lely Dental Care in Naples, FL, you will be responsible for creating a great first impression of our team by greeting and welcoming patients. Your excellent communication and organizational skills will be essential in managing front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies. You will also utilize Dentrix for patient scheduling and records, schedule and confirm appointments for multiple providers, file patient insurance claims, post insurance and patient payments, and review treatment plan fees.

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience. Our benefits package includes health insurance, retirement savings plans, six paid holidays, and PTO (paid time off). We are committed to providing exceptional service to our patients and believe that our staff members should have the opportunity to develop to their full potential through front-loaded education and training.

Responsibilities:

  • Greet and welcome patients as they enter the office
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers
  • File patient insurance claims and follow up on outstanding claims
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients

Requirements:

  • 2-3 years of dental front office experience
  • Fluent in English
  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills

About Us:

Grand Lely Dental Care is unique to the community and the patients we serve. We are a 16-person team that thrives on collaboration, communication, and community. Our office is located at the corner of Collier Blvd and Grand Lely Dr, and we have a positive environment with a fast-paced, goal-oriented team. Heartland Dental, our parent company, was recently recognized by Newsweek for two awards: Americas Greatest Workplaces and Americas Greatest Workplaces for Diversity in 2024.



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