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Amazon Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.
Key Responsibilities- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate and helpful information to customers, resolving issues and escalating complex problems to supervisors as needed.
- Maintain accurate records of customer interactions, including call metrics and issue resolution.
- Collaborate with team members to achieve customer satisfaction and quality standards.
- Participate in ongoing training and development to improve customer service skills and stay up-to-date on company policies and procedures.
- 1-2 years of customer service experience, preferably in a call center environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and quality standards.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
Northwest Center is a social enterprise organization that empowers people of all abilities to learn, work, and thrive together. We are committed to creating a culture of inclusion, diversity, and equity, and we believe that our strength lies in our diversity. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as opportunities for career development and advancement.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about customer service and committed to making a difference, we encourage you to apply for this exciting opportunity.
