Customer Service Specialist Operations Technology Supply Chain Solutions
4 weeks ago
Job Summary
Amazon is seeking a highly skilled Customer Service Specialist to join our Operations Technology Supply Chain Solutions team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal customers.
Key Responsibilities
- Manage the day-to-day execution of OTS order management for our customers, including successful resolution to inquiries and escalations received.
- Work directly with customers to drive changes to processes, tools, and products based on their needs.
- Meet or exceed daily targets to real-time customer alerts and order escalation resolution.
- Collaborate and coordinate with multiple teams to streamline workflows, prioritize and fix issues at hand.
- Proactively identify potential issues and develop strategies to drive customer satisfaction and improve service quality.
About the Team
The Operations Technology Solutions (OTS) organization manages a complex suite of IT products and services that support a wide variety of new site launches and project initiatives that span across business teams within Worldwide Amazon Stores operations.
Basic Qualifications
- 2+ years of program or project management experience.
- 1+ years of supply chain experience.
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology.
- Experience in MS Access and SQL.
- Experience in requirement gathering and ability to write clear and detailed requirement document.
- Knowledge of Excel at an intermediate level.
-
Nashville, Tennessee, United States Amazon Full timeAbout the RoleThe Customer Service Specialist will be responsible for managing the day-to-day execution of OTS order management for our customers, including successful resolution to inquiries and escalations received. This role will work directly with customers and be responsible for driving changes to processes, tools, and products based on their needs.Key...
-
Digital Supply Chain Strategist
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeJob SummaryThe Operations Technology Solutions - Supply Chain organization at Amazon is seeking an experienced Principal Digital Supply Chain leader to drive innovation and operational excellence across our global technology fulfillment services and solutions. This critical role will be responsible for shaping the strategic vision and leading the execution...
-
Operations Manager
3 weeks ago
Nashville, Tennessee, United States Medical Solutions Full timeKey Responsibilities:• Coordinate supply chain operations to ensure timely delivery of goods.Requirements:• 3+ years of experience in supply chain management.About the Role:This is a senior role in our logistics team, responsible for overseeing supply chain operations.
-
Logistics Supply Chain Specialist
4 weeks ago
Nashville, Tennessee, United States Entegee Full timeJob OverviewEntegee, a leading provider of custom automation solutions, seeks a skilled Logistics Supply Chain Specialist to join our team.As a key member of our operations team, the successful candidate will be responsible for ensuring the smooth receipt and processing of shipments, resolving discrepancies, and collaborating with the purchasing team to...
-
Clinical Supply Chain Specialist
1 month ago
Nashville, Tennessee, United States Vanderbilt University Medical Center Full timeJob Summary:As a key member of the Vanderbilt University Medical Center team, the Lead Clinical Supply Specialist plays a vital role in ensuring the smooth operation of our supply chain. This position is responsible for leading, implementing, and measuring supply chain activities independently, while also dispensing medical/surgical supplies and patient care...
-
Strategic Supply Chain Director
3 weeks ago
Nashville, Tennessee, United States Guardian Access Solutions Full timeJob Summary: Guardian Access Solutions is seeking a seasoned Strategic Supply Chain Director to lead our procurement and inventory management efforts. This role is responsible for the development and implementation of a comprehensive supply chain strategy that drives business growth, improves efficiency, and enhances customer satisfaction.Key...
-
Clinical Supply Chain Specialist
1 month ago
Nashville, Tennessee, United States Vanderbilt University Medical Center Full timeJob Summary:Vanderbilt University Medical Center seeks a skilled Clinical Supply Chain Specialist to lead supply chain activities and ensure the efficient delivery of medical supplies and equipment. The ideal candidate will have a strong understanding of supply chain operations and be able to implement processes to improve inventory management and reduce...
-
Procurement Specialist
4 weeks ago
Nashville, Tennessee, United States JE Dunn Construction Full timeAt JE Dunn Construction, we're committed to building a better future.As a Procurement Specialist, you'll play a critical role in supporting our procurement operations by engaging key technology suppliers to establish agreements, develop supply and service programs, and establish supplier performance standards.This position will focus on Audio/Visual,...
-
Aerospace Supply Chain Transformation Specialist
4 weeks ago
Nashville, Tennessee, United States GE Aerospace Full timeJob Summary:The Connected Flow Transformation Leader position is a critical role within GE Aerospace's Strategy Deployment within the Supply Chain Division. This position is expected to drive continuous improvement in the Supply Chain by enabling strategic breakthrough results in Safety, Delivery, Cash, and Cost performance.This role is primarily focused on...
-
Nashville, Tennessee, United States Amazon Full timeJob SummaryThis role is responsible for owning the creation of ramp to peak including arc changes for Amazon's North America Customer Fulfillment (NACF) Supply Chain Strategy team.Key ResponsibilitiesDesign and model supply chain solutions to drive strategic initiatives and build and optimize Amazon's supply chain network.Partner with cross-functional teams...
-
Supply Chain Coordinator
4 weeks ago
Nashville, Tennessee, United States HC&N Healthcare Solutions Full timeJob Summary:A Supply Chain Coordinator at HC&N Healthcare Solutions is responsible for issuing supplies to specific staff or departments and ensuring that vendors provide appropriate materials. They maintain a reference of procurement procedures, current standards and regulations, as well as ensure that the appropriate departments are charged for equipment...
-
Product Manager, Supply Chain Automation
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeJob SummaryAmazon's Ops Tech Solutions Supply Chain (OTS-SC) is seeking a highly skilled Product Manager to lead the development of applications and tools that automate and enhance critical business processes across the organization. The successful candidate will have a strong background in product management, automation, and software development, with a...
-
Strategic Supply Chain Manager
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Strategic Supply Chain Manager to join our team at Amazon. As a key member of our supply chain organization, you will play a critical role in shaping and optimizing our operations, focusing on network capacity and the physical flow of goods or services within our supply chain network.Key ResponsibilitiesLead...
-
Supply Chain Operations Manager
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeAmazon Freight External Operation's team is seeking a Supply Chain Manager to lead daily freight movements for Enterprise Shippers.We strive to provide the best operational shipper support in the world of freight. Our mission is to support customers with the highest level of professionalism.Key Responsibilities:Continual communication with external customers...
-
Supply Chain Operations Manager
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeAmazon Freight External Operation's Team OverviewWe are seeking a highly motivated Supply Chain Manager to lead the management of daily freight movements for our Enterprise Shippers.Our mission is to provide exceptional operational shipper support in the world of freight. We strive to deliver the highest level of professionalism to our customers.Key...
-
Strategic Supply Chain Manager
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeJob SummaryWe are seeking a highly skilled Strategic Supply Chain Manager to join our team at Amazon. As a key member of our supply chain organization, you will play a critical role in shaping and optimizing various facets of our operations, focusing on optimizing and managing the flow of goods, information, or services within the supply chain network.Key...
-
Pharmacy Material Handler
1 month ago
Nashville, Tennessee, United States HealthTrust Supply Chain Full timeJob Title: Pharmacy Material HandlerHealthTrust Supply Chain is seeking a highly organized and detail-oriented Pharmacy Material Handler to join our team. As a key member of our supply chain team, you will be responsible for ensuring the efficient and timely movement of pharmaceutical products throughout our facilities.Key Responsibilities:Coordinate and...
-
Supply Chain Coordinator
3 weeks ago
Nashville, Tennessee, United States Infotree Global Solutions Full timeJob Title: Logistics CoordinatorLocation:Job Summary:The Logistics Coordinator will be responsible for performing validation on all incoming shipments to ensure Supplier's paperwork matches the physical items received, as well as purchase order. This role will also resolve discrepancies with the Purchasing team and verify the quantity of items physically...
-
Senior Supply Chain Manager, SSD Delivery
4 weeks ago
Nashville, Tennessee, United States Amazon Full timeJob Summary: We are seeking a highly skilled Senior Supply Chain Manager to lead strategic initiatives related to network capacity within Amazon's various business units.About the Role: As a Senior Supply Chain Manager, you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow...
-
Nashville, Tennessee, United States Amazon Full timeJob SummaryAmazon is seeking a highly skilled Senior Program Manager to lead strategic, tactical, cross-functional, and technology projects and programs across multiple verticals. The ideal candidate will have a strong delivery record, proven project management experience, and a keen sense of innovation.Key ResponsibilitiesManage and oversee various...