Payment Collection Specialist
3 days ago
This is an exciting opportunity to join Aaron's as a Payment Collection Specialist. You will play a crucial role in driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
Your primary responsibility will be to build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. To succeed in this role, you must have strong multi-tasking, organizational, negotiation, and persuasion skills.
The Ideal Candidate:
- Has excellent interpersonal and communication skills.
- Can demonstrate empathy and listen attentively.
- Explain things simply and easily.
- Can multitask effectively and efficiently.
The Job Responsibilities:
- Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Load, secure, and protect product in company vehicle.
- Safely operate company vehicle.
- Assist the Sales Team as needed.
- Any reasonable duties requested by management.
Requirements:
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aarons Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
Estimated Salary Range: $15.50 - $16.25 per hour.
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