Automotive Technical Expert

7 days ago

Jacksonville, Florida, United States Kia America Full time

At Kia America, we're dedicated to delivering exceptional products and redefining the automotive industry. To achieve this, we need a talented group of individuals who share our passion for innovation and customer satisfaction. Our culture is fast-paced, collaborative, and driven by a desire to think differently and challenge the status quo. We're creating a culture of learning and opportunity, where you can help Kia America achieve great things and feel passionate about your work every day.

Kia America offers its team members competitive benefits, including premium paid medical, dental, and vision coverage for you and your dependents, a 401(k) plan matching up to 6% of the salary deferral, and paid time off. We also provide company lease and purchase programs, a company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus.

Job Summary

The Field Technical Specialist (FTS) investigates, analyzes, and repairs vehicle issues and conditions that occur in the field. This role assists Kia dealerships and KUS staff in handling difficult vehicle technical concerns that cannot be resolved through day-to-day channels. The FTS provides the highest skill-level technical and diagnostic aptitude to the role and serves as the definitive resource on repairs and diagnostics to assist Service personnel at Kia dealerships.

Key Responsibilities

  • 1st Priority - 50% Assist Kia customers, dealerships, and KUS staff by performing or supervising effective vehicle repairs/inspections that are escalated through established processes.
  • 2nd Priority - 20% Determine, assess, and report the scope of technical issues with Kia vehicles occurring in the field via Field Product Quality Report or other reports as directed. Assist the Product Quality Department with special requests and/or visitors regarding technical issues. Provide technical testimony, as necessary, in arbitrations and trials involving KUS vehicles.
  • 3rd Priority - 15% Provide and promote technical training, updates, information, and assistance to Kia dealership personnel. Report to KUS management, team members, and/or their affiliates regarding KUS vehicle quality and performance.
  • 4th Priority - 15% Achieve and maintain ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certification and Kia FTS Certification as measured by completed course metrics through Kia University.

Requirements

  • Bachelor's degree or equivalent work experience required.
  • Completion and maintenance of all ASE (A1, A2, A3, A4, A5, A6, A7, A8, L1, L3, L4) Certifications throughout employment required.
  • A minimum of four years automotive industry experience.
  • Minimum two years hands-on type automotive technical representative experience.

Additional Requirements

  • Domestic travel is required while occasional travel may be required internationally.
  • May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
  • Perform other duties as assigned.
  • Must live in or able to relocate to Jacksonville, Florida area.

Skills and Competencies

  • Basic PC skills.
  • Strong working knowledge of automobiles with ability to perform hands-on diagnostic, mechanical, and electrical work on automotive systems.
  • Strong written and verbal communication skills.

Competencies

  • Care for People.
  • Chase Excellence, Every Day.
  • Dare to Push Boundaries.
  • Empower People to Act.
  • Move Further, Together.

Pay Range

$72,328 - $96,838

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

Kia America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information, or any other characteristic protected by applicable law. Kia America complies with applicable law governing non-discrimination in employment in every location in which Kia America has offices. The Kia America EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other privileges, terms, and conditions of employment.

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