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Head of Human Resources Client Solutions
2 months ago
Title: Head of Human Resources Client Solutions
Reports to: Chief Operating Officer
Status: Exempt
Compensation Range: ($80,000 - $108,419.12)
Benefits: Comprehensive Medical, Dental, Vision, SIMPLE IRA (3% employer match), Flexible Work Schedules, Remote Work Options
Role Summary
The Head of Human Resources Client Solutions (HRCS) is tasked with leading the Human Resources Department, managing personnel, developing policies and procedures, and delivering third-party Human Resources consulting services to our clientele. The HRCS will provide strategic vision, leadership, planning, project coordination, and management to cultivate a cost-effective department while ensuring operational efficiency to address current and future business requirements within the HR client services of Flores Financial Services Inc. This role is also accountable for the effective and profitable functioning of the human resources client services division. Responsibilities include supervising and advising management on strategic staffing frameworks, compensation structures, benefits administration, training and development initiatives, budgeting, and labor relations.
Key Responsibilities
- Evaluate and direct all activities related to the human resources department.
- Oversee staff and client interactions.
- Conduct performance evaluations and manage compensation adjustments.
- Ensure timely and accurate completion of tasks.
- Plan, direct, and coordinate work initiatives; assign projects and assess work outputs, methods, and procedures; identify and resolve issues.
- Provide guidance to staff on handling complex situations.
- Enhance, develop, implement, and enforce human resources policies and procedures to improve overall operational effectiveness.
- Facilitate training sessions on topics such as sexual harassment, new employee orientations, and managerial training.
- Ensure compliance with legal standards by monitoring and implementing relevant federal and state human resource regulations; conduct investigations; maintain records; represent the organization in hearings.
- Oversee benefits programs, including analysis and primary contact with providers for health, life, workers' compensation, unemployment, and retirement plans.
- Administer compliance for ACA benefit plan year-end.
- Manage work comp/general liability renewal policies to secure optimal plans and rates.
- Organize recruitment, testing, and interviewing processes; advise managers on candidate selection; conduct and analyze exit interviews; recommend improvements.
- Consult with clients on human resources policies and procedures during employee-related issues and investigations.
- Maintain professional knowledge by attending workshops, reviewing publications, and engaging in professional networks.
- Develop familiarity with payroll processing systems and their integration with HRIS.
- Uphold client confidentiality.
- Perform additional duties as required.
Required Knowledge, Skills, and Abilities
- In-depth knowledge of federal and state labor laws to guide managers on compliance matters.
- Strong oral and written communication skills; bilingual abilities are advantageous.
- Exceptional interpersonal and organizational capabilities.
- Ability to maintain a high level of confidentiality.
- Proficient in professional communication with clients and stakeholders.
- Ability to adhere to established guidelines for various functions.
- Professional appearance and adherence to dress code standards.
- Engage with legal counsel as necessary.
- Ability to work autonomously.
- Professional in Human Resources (PHR) and PHR - CA certifications are highly preferred.
- Bachelor's degree in a relevant field is required.
- A minimum of seven years of experience in a related role.
Disclaimer
The responsibilities, skills, functions, experience, education requirements, and conditions outlined in this job description are representative and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to modify this job description at any time and to require employees to undertake additional tasks as business needs or work environment conditions change.
