Lead Teller/Universal Banker

1 week ago


Eau Claire, Wisconsin, United States Merchants Bank Full time
Job Summary:

As a Lead Teller/Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers.

This position serves as an onsite team leader for all Teller functions to ensure quality customer service, relationship building efforts, and processes are meeting standards on a daily basis.

Knowledge of teller duties, procedures, and bank products is critical.

You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner.

The Lead Teller/Universal Banker will play a crucial role in building customer relationships.

You will also play an important role in fraud prevention.

Responsibilities:
  • Provide exceptional customer service and proactively offer banking products and services.
  • Serve as a primary point of contact for customers.
  • Assist with various banking and financial transactions, account inquiries, and opening new account relationships.
  • Make product recommendations in an efficient and friendly manner.
  • Play a crucial role in building customer relationships.
  • Contribute to fraud prevention efforts.
Requirements:
  • High school diploma or equivalent.
  • A minimum of 6 months of front-line banking experience; preferably Teller experience.
  • Leadership or management experience preferred.
  • Strong communication and interpersonal skills.
  • Strong customer service skills and experience.
  • Demonstrated success working onsite and adhering to a work schedule.
  • Flexibility to work varied shifts and hours (including Saturdays).
  • Demonstrated success handling difficult customer situations.
  • Demonstrated ability to stop, pause and speak up when concerned about a coworker's or customer's behavior.


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