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Engineering Manager for Sustaining Solutions

2 months ago

Phoenix, Arizona, United States Canonical - Jobs Full time
Job Overview

This role presents an exceptional opportunity for an engineering manager who is enthusiastic about open source technologies, Linux, and cloud infrastructure. At Canonical, a prominent international software organization behind Ubuntu, you will have the chance to cultivate a fulfilling and impactful career alongside some of the most talented individuals in the tech industry.

The Sustaining Engineering team plays a vital role in enhancing various open source software by addressing software issues reported by clients. The software ecosystem encompasses everything from the kernel to user space applications and IaaS platforms. This position oversees one of our regional teams and is part of a larger group of managers who report directly to the global Director of Sustaining Engineering.

Our clientele develops large-scale, mission-critical infrastructure and application solutions utilizing Ubuntu and Canonical's open source offerings. While not directly involved in product development, the Sustaining Engineering team, as part of Support Engineering, resolves issues for clients and contributes to the broader Open Source community. This team is well-equipped with experts across all time zones, ensuring a healthy work-life balance and continuous professional development for each member.

Daily Responsibilities
  • Lead and manage a geographically distributed team of engineers
  • Recruit, coach, mentor, and provide feedback for career advancement
  • Oversee and evaluate key performance indicators (KPIs) and training initiatives
  • Ensure timely delivery of bug fixes, patches, and technical solutions across various technology domains, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju, and MAAS
  • Exemplify Canonical's values in customer interactions
  • Set and manage expectations with other engineering teams, senior leadership, and external partners
  • Promote and advance modern software development methodologies
  • Foster a collaborative engineering culture aligned with company values
  • Collaborate with other teams within the organization
  • Work remotely with occasional global travel for internal and external events
Candidate Profile
  • Proven experience in software delivery using C, C++, Go, Python, or similar languages
  • Strong knowledge and passion for software development
  • Demonstrated leadership experience with the ability to organize and prioritize complex problem-solving and bug resolution
  • Familiarity with version control systems such as git
  • Experience with debugging tools like gdb, crash, or similar
  • Commitment to testing methodologies and maintaining high code quality
  • Excellent verbal and written communication skills in English
  • Experience with Linux, particularly Ubuntu
  • Familiarity with Open Source and Open Source Business Models
  • People management experience in a support context is a significant advantage
What We Offer

Your base salary will be determined by various factors, including geographical location, experience level, and skill set. In addition to the base salary, certain roles may qualify for additional benefits and rewards, including annual bonuses and sales incentives based on performance metrics. Our compensation philosophy emphasizes equity across our global workforce.

Alongside a competitive base salary, we provide all team members with additional benefits that reflect our values and principles. Please note that specific benefits may vary based on work location; for more details, please consult your Talent Partner.

  • Fully remote working environment - established remote work since 2004
  • Personal learning and development budget of 2,000 USD per year
  • Annual salary review
  • Recognition rewards
  • Annual leave
  • Parental leave
  • Employee Assistance Program
  • Opportunities to travel to meet colleagues at 'sprints'
  • Priority Pass for travel and upgrades for long-haul company events
About Canonical

Canonical is a leading technology firm at the forefront of the global transition to open source. As the publisher of Ubuntu, one of the most significant open source projects and a platform for AI, IoT, and cloud solutions, we are making a daily impact on the world. We recruit globally and maintain high standards for those joining our team. We strive for excellence, as our success depends on being the best in our field.

Being a remote-first company since 2004, working at Canonical is a step into the future, challenging you to think innovatively, work efficiently, acquire new skills, and elevate your professional capabilities. Canonical offers a unique perspective on the dynamics of 21st-century digital business.

Equal Opportunity Employer

We are committed to fostering a workplace free from discrimination. The diversity of experiences, perspectives, and backgrounds enhances our work environment and improves our products. Regardless of your identity, we ensure your application receives fair consideration.