Customer Solutions Supervisor
4 weeks ago
Customer Solutions Supervisor Job Description
Linde Gas & Equipment Inc. is seeking a Customer Solutions Supervisor to lead our Customer Excellence Center (CEC) team. The ideal candidate will have a strong background in customer service and experience in supervising a team.
Key Responsibilities:
- Monitor and analyze daily reports to ensure the CEC is meeting productivity and service level goals.
- Supervise and train Customer Solutions Specialists to ensure they have the necessary skills to provide excellent customer service.
- Develop and implement process improvements to increase efficiency and productivity.
- Prepare management reports as required and analyze data to develop strategic improvement plans.
- Develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards.
Requirements:
- High School Diploma required / bachelor's degree preferred.
- Minimum of 2 - 4 years of customer service or in-store sales experience preferred.
- Knowledge of specialty gas, industrial gas, medical gas, and welding-related products preferred.
- 1-3 years of supervisory experience preferred.
- Excellent verbal and written communications skills.
- Expertise in computer systems and computer applications.
About Linde:
Linde is a leading global industrial gases and engineering company with a strong commitment to customer service. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.
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