Customer Care Manager
2 days ago
Overview
">Meritage Homes seeks an experienced professional to manage customer care in the Salt Lake City Division.
">Job Description
">We are looking for a skilled Customer Care (Warranty) Manager to join our team. As a key member of our operations, you will be responsible for:
">- Responding to warranty claims and scheduling repairs with quality assurance
">- Ensuring customer actions align with current Meritage Homes Customer care guidelines
">- Collaborating with the National Director of Customer Care to handle warranty issues efficiently
">- Communicating regularly with the national director for feedback and updates
">- Leading and training a team to deliver high standards of customer care
">- Recruiting and appraising staff
">- Reviewing warranty reports and ensuring thorough completion of warrantable items
">- Investigating and solving complex customer problems
">- Providing weekly warranty metric updates to area construction managers and the VP or Director of construction
">Requirements
">To succeed in this role, you should have:
">- Excellent communication and problem-solving skills
">- Strong leadership and team management abilities
">- Ability to work under pressure and meet deadlines
">Benefits
">As a valued member of our team, you will enjoy:
">- Competitive salary range $80,000 - $110,000 per year, depending on experience
">- Comprehensive benefits package including health insurance, retirement plan, and paid time off
">- Opportunities for career growth and professional development
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