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Claims Business Product Manager I
2 months ago
We are seeking a highly skilled Claims Business Product Manager to join our team at AmTrust Financial Services, Inc. The successful candidate will be responsible for partnering with the claims business units to strategize, identify, elicit, and document business needs to ensure support from claims technology solutions.
Key Responsibilities- Support the collaboration and development of division, program or project roadmaps that effectively deliver business capabilities.
- Support other CTS product managers in requirements gathering and documentation efforts to ensure that business needs are understood and documented.
- Work with business and CTS members to ensure solutions (people, process, and technology) meet the program and/or project objectives and are aligned with business and IT strategic direction.
- Support efforts to elicit business requirements required of technology solutions.
- Support creation and administration of Business System Application and training documentation.
- Work with more senior level CTS Product Managers in a mentee capacity.
- Support CTS team when working with external third parties on key initiatives and integrations.
- Support and participate in UAT process from beginning to end to ensure that test strategy and test plans adequately address business requirements and are fully executed.
- Provide support to QA resources including access and training for external applications.
- Support efforts to develop, elicit, and document business requirements, work plans, identify task dependencies across initiatives, develop estimates and determine resource skill requirements; support risk management and change management activities.
- Assist in defect resolution including performing and supporting UAT and bug fixes and general application administration.
- Support business communication of key project deliverables.
- Support program level requirement traceability and changes throughout the project lifecycle.
- Keep current with market trends and demands.
- 1+ experience in product management, consulting, or related technical role.
- BA/BS or equivalent relevant experience preferred.
- Creative thinker with a passion to build outstanding products, who thrives on solving challenging problems.
- Strong communication skills: verbal, written, listening to various levels across the organization.
- Knowledge of Commercial/ Speciality Insurance products and claims processing applications utilized within this area of insurance and a basic understanding of claims adjudication and workflow.
- Basic understanding and experience in Agile and lean philosophies.
- Aptitude for designing and delivering highly usable software that satisfies business objectives delivered within the optimal investment appetite.
