Business Analyst with Salesforce Expertise

3 days ago

Everett, Washington, United States GATE Insight, Inc. Full time
Job Title: Business Analyst with Salesforce Expertise

At GATE Insight, Inc., we are seeking a highly skilled Business Analyst with expertise in Salesforce to join our team. As a Business Analyst, you will play a critical role in driving business growth by analyzing and improving our Salesforce implementation.

Key Responsibilities:
  • Collaborate with product owners and stakeholders to elicit, analyze, and document business requirements.
  • Conduct interviews, workshops, and meetings to gather and validate requirements.
  • Translate business needs into functional specifications and user stories.
  • Create and maintain documentation such as process flows, use cases, and business rules in Confluence and SharePoint.
  • Assist in the development of wireframes and prototypes.
  • Log and manage tasks, user stories, and defects in Jira.
  • Work closely with the EOE IT Salesforce Center of Excellence architect and developers to ensure clear understanding of requirements.
  • Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications.
  • Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements.
  • Collaborate with the EOE IT Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes.
  • Perform usability testing to ensure user interface designs meet user needs.
  • Document and track defects and participate in defect triage meetings.
  • Contribute to the continuous improvement of QA processes and methodologies across EOE IT.
  • Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key.
Requirements:
  • Bachelor's degree in business administration, information systems, computer science, or related field.
  • Demonstrated experience working with Salesforce as either an administrator or developer.
  • Proven experience (5 years or more) in business analysis and quality assurance roles.
  • Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements.
  • Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments.
  • Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder.
  • Ability to customize Salesforce solutions to meet business requirements without code.
  • Understanding of the Salesforce data model, data migration processes, and data integrity best practices.
  • Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems.
  • Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues.
  • Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams including business stakeholders, developers, testers, and project managers.
  • Proficiency in Jira, Confluence, GitHub, and M365 productivity software.
Preferred Skills:
  • Proficiency in wireframing tools such as Figma or similar software.
  • Proficiency in Tableau and PowerBI.
  • Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB).
  • Knowledge of SQL or other database querying languages.
Language: English

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