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Customer Engagement Specialist

2 months ago

Pikeville, Kentucky, United States Planet Fitness - Glow Brands Full time
Job Overview

The Member Services Representative plays a crucial role in ensuring a positive experience for all members and guests at Planet Fitness - Glow Brands. This position is centered around delivering exceptional customer service and fostering a welcoming environment.


Key Responsibilities:
  • Welcome members, prospective members, and guests with outstanding customer service.
  • Manage front desk operations, including:
    • Answering phone calls courteously and assisting with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for potential members.
  • Assist with necessary updates to member accounts.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when necessary.
  • Help maintain the cleanliness and organization of the facility.
  • Work a standard schedule of five days per week, totaling approximately 40 to 45 hours, depending on employment status.

Qualifications:
  • Previous experience in customer service is preferred.
  • Basic proficiency in computer operations.
  • A genuine interest in fitness and health.
  • Positive and enthusiastic demeanor.
  • Dependability and punctuality are essential.
  • Outstanding customer service abilities; capable of engaging positively and professionally with members and colleagues, surpassing their expectations.
  • Strong listening skills with the capacity to empathize and resolve issues.
  • Exhibit professionalism in all interactions, utilizing appropriate language and behavior.
  • A high school diploma or GED equivalent is required.
  • Applicants must be at least 18 years old.

Physical Requirements:
  • Ability to stand and walk for extended periods during shifts.
  • Frequent verbal communication in person or via phone.
  • Occasional lifting of items up to 50 lbs.
  • May encounter hazardous materials during shifts.