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Appointment Scheduling Associate

2 months ago


Alexandria, Minnesota, United States Alomere Health Full time
Job Overview

Department: Patient Access

Employment Type: Full Time, 80 hours per pay period

Compensation: Starting at $17.50 per hour, commensurate with experience

Availability: Must be available to work Monday to Thursday from 7:30 AM to 5:00 PM, with alternating Fridays from 7:30 AM to 5:00 PM or 9:30 AM to 6:30 PM. Evening shifts may be required until 8 PM, and weekend rotations include Saturday and Sunday from 8 AM to 3 PM or until the last patient departs.

Position Responsibilities

The Patient Access Representative plays a crucial role in addressing patient needs by managing appointment scheduling, registering new patients, and facilitating the check-in and check-out processes. Strong computer proficiency and the ability to adapt to new procedures are essential.

Patient Registration Duties
  • Collect, input, and update all necessary demographic and guarantor information.
  • Verify insurance status and update existing and new insurance records using the designated software.
  • Document instances where patient signatures cannot be obtained during virtual visits and update records accordingly.
  • Encourage patients to utilize MyChart for updating their information, including insurance details and signing required documents.
  • Collect copayments and other payments as necessary.
Patient Check-In Procedures
  • Review all appointment notes and messages to ensure that patients receive the appropriate paperwork and that any unique situations are addressed in accordance with departmental and provider protocols.
  • Adhere to billing protocols as outlined by Patient Account Services.
  • Assess insurance eligibility responses and make necessary updates.
Appointment Scheduling Tasks
  • Answer incoming calls in a courteous and professional manner.
  • Schedule appointments accurately using provided resources.
  • Coordinate lab appointments and utilize Epic messaging to request necessary orders from nursing staff.
  • Reschedule missed or canceled appointments as per nursing and provider guidelines.
  • Inform nursing staff of any additions or cancellations to the same-day schedule for specialty providers.
  • Manage work queues to ensure timely patient contact and appointment scheduling.
Qualifications
  • High School Diploma or equivalent required.
  • Proficient in Microsoft Office and general computer skills.
  • Previous experience in a healthcare setting is preferred.

Union Position: No

Benefit Status: Full Time

Applicants must be capable of meeting the physical demands associated with this role. A Functional Job Description is available for review in the Human Resources Office.

All job offers are contingent upon favorable references and successful completion of a criminal background check and drug screening.

Alomere Health is an equal opportunity employer.