Patient Services Specialist

2 months ago


Alexandria, Minnesota, United States Alomere Health Full time
Job Overview

Department: Patient Access

Employment Type: Full Time, 80 hours per pay period

Compensation: Starting at $17.50 per hour, based on experience

Availability: Must be available to work Monday-Thursday from 7:30 AM to 5:00 PM, with alternating Fridays and evening shifts as needed. Weekend rotation required.

Role Responsibilities

The Patient Access Representative plays a crucial role in ensuring a seamless experience for patients by managing appointment scheduling, patient registration, and the check-in/check-out process. Candidates should possess strong computer skills and the ability to adapt to new procedures effectively.

Patient Registration Duties
  • Collect and maintain accurate demographic and guarantor information.
  • Verify and update insurance details using appropriate software.
  • Document situations where patient signatures cannot be obtained and update records accordingly.
  • Encourage patients to utilize online platforms for updating their information.
  • Process copayments and other required payments.
Patient Check-In Procedures
  • Review appointment notes to ensure all necessary paperwork is provided to patients.
  • Adhere to billing protocols as established by Patient Account Services.
  • Assess insurance eligibility and make necessary updates.
Appointment Scheduling Tasks
  • Answer incoming calls in a courteous and professional manner.
  • Utilize scheduling tools to ensure accurate appointment bookings.
  • Coordinate lab appointments and communicate with provider teams as needed.
  • Manage rescheduling of missed or canceled appointments according to established protocols.
  • Notify nursing staff of any changes to the same-day schedule.
  • Maintain work queues to ensure timely patient contact and scheduling.
Qualifications
  • High School Diploma or equivalent.
  • Proficient in Microsoft Office and general computer applications.
  • Prior experience in a healthcare setting is preferred.

Union Position: No

Benefit Status: Full Time

Applicants must be capable of meeting the physical demands associated with this role. A detailed Functional Job Description is available for review.

All offers of employment are contingent upon successful completion of background checks and drug testing.

Alomere Health is an equal opportunity employer.



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