Patient Services Specialist
2 months ago
Department: Patient Access
Employment Type: Full Time, 80 hours per pay period
Compensation: Starting at $17.50 per hour, based on experience
Availability: Must be available to work Monday-Thursday from 7:30 AM to 5:00 PM, with alternating Fridays and evening shifts as needed. Weekend rotation required.
Role ResponsibilitiesThe Patient Access Representative plays a crucial role in ensuring a seamless experience for patients by managing appointment scheduling, patient registration, and the check-in/check-out process. Candidates should possess strong computer skills and the ability to adapt to new procedures effectively.
Patient Registration Duties- Collect and maintain accurate demographic and guarantor information.
- Verify and update insurance details using appropriate software.
- Document situations where patient signatures cannot be obtained and update records accordingly.
- Encourage patients to utilize online platforms for updating their information.
- Process copayments and other required payments.
- Review appointment notes to ensure all necessary paperwork is provided to patients.
- Adhere to billing protocols as established by Patient Account Services.
- Assess insurance eligibility and make necessary updates.
- Answer incoming calls in a courteous and professional manner.
- Utilize scheduling tools to ensure accurate appointment bookings.
- Coordinate lab appointments and communicate with provider teams as needed.
- Manage rescheduling of missed or canceled appointments according to established protocols.
- Notify nursing staff of any changes to the same-day schedule.
- Maintain work queues to ensure timely patient contact and scheduling.
- High School Diploma or equivalent.
- Proficient in Microsoft Office and general computer applications.
- Prior experience in a healthcare setting is preferred.
Union Position: No
Benefit Status: Full Time
Applicants must be capable of meeting the physical demands associated with this role. A detailed Functional Job Description is available for review.
All offers of employment are contingent upon successful completion of background checks and drug testing.
Alomere Health is an equal opportunity employer.
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