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Customer Experience Ambassador

2 months ago

Raleigh, North Carolina, United States Enterprise Holdings Full time
About the Role

Enterprise Holdings is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner, ensuring a positive first impression.
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, and other vendors.
  • Place outgoing calls for callback management and miscellaneous calls as assigned.
  • Assist in assessing the condition of rental vehicles upon return.
  • Notify management of any known customer problems or vehicle issues.
  • Continuously build knowledge and skills, pursuing on-the-job training and development opportunities, and any company-sponsored classroom training.
  • Perform miscellaneous and backup duties as assigned.
Requirements
  • Must be at least 18 years old.
  • High School Diploma or G.E.D. required.
  • Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI).
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must live within a 45-minute commute of the rental location.
  • Apart from religious observation, must be able to work the following shift/schedule:
    • Sunday - Thursday 9:00 am - 5:00 pm
    • Tuesday - Saturday 4:00 pm - 1:00 am
    • Tuesday - Saturday 6:00 am - 3:00 pm