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Team Lead Member

2 months ago

Hendersonville, Tennessee, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead Member to join our team at Sam's Club. As a Team Lead Member, you will be responsible for leading a team of associates and providing exceptional member service.

Key Responsibilities
  • Lead a team of associates and provide guidance and support to ensure excellent member service.
  • Assist management with supervising associates and ensuring compliance with company policies and procedures.
  • Communicate effectively with members and associates to resolve issues and provide information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging members and identifying their needs, assisting with purchasing decisions, and locating merchandise.
  • Oversee assigned areas of responsibility, including handling claims and returns, zoning the area, and arranging and organizing merchandise.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
Requirements
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
About Sam's Club

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.