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Patient Care Liaison

2 months ago

Milford, Massachusetts, United States UnitedHealth Group Full time

$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

At UnitedHealth Group, we are dedicated to improving health outcomes through innovative technology and compassionate care. Join our mission to enhance health equity globally while working alongside talented professionals in a diverse and inclusive environment. We offer comprehensive benefits, career advancement opportunities, and a culture that values your contributions.

Position Overview:
We are seeking a detail-oriented and customer-focused Patient Support Specialist to become an integral part of our team. This role involves executing established processes and protocols while collaborating with all members of the care team to fulfill the organization's vision and mission. The Patient Support Specialist will deliver exceptional customer service and support the team in achieving financial, clinical, and service objectives.

Key Responsibilities:

  • Verify and update patient demographics and necessary documentation.
  • Accurately schedule patient appointments following departmental protocols.
  • Facilitate patient check-out and coordinate scheduling services as directed.
  • Provide educational resources and pre-appointment instructions as required.
  • Address patient inquiries related to care and provide routine information on procedures.
  • Resolve patient questions regarding clinic schedules and billing issues.
  • Document patient information accurately in the electronic medical record system.
  • Process incoming and outgoing insurance referral requests in accordance with departmental guidelines.
  • Educate patients on basic insurance concepts and manage expectations regarding timelines.
  • Handle department communications and documentation in a timely manner.
  • Identify urgent patient-related issues and escalate them as necessary.
  • Adhere to health and safety regulations and comply with departmental policies.
  • Engage in learning opportunities and participate in departmental meetings.
  • Maintain regular attendance and fulfill other related duties as assigned.

Why Join UnitedHealth Group?
We offer a competitive salary and a comprehensive benefits package, including:
  • Paid Time Off and 8 Paid Holidays.
  • Medical Plan options with Health Spending Accounts.
  • Dental, Vision, Life & AD&D Insurance, and Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement and Employee Discounts.
  • Employee Assistance Program and Referral Bonus Program.
  • Voluntary Benefits such as pet insurance and legal insurance.

Required Qualifications:
  • High School Diploma or GED.
  • 6+ months of customer service or healthcare experience.
  • Ability to work onsite during standard business hours.

Preferred Qualifications:
  • Basic computer skills.
  • 1+ years of experience in a medical front office role.
  • Familiarity with Epic EMR software.
  • Understanding of basic insurance concepts.

Soft Skills:
  • Ability to work independently and demonstrate accountability.
  • Strong organizational and time management skills.
  • Excellent verbal and written communication abilities.
  • Capability to manage multiple tasks and work under pressure.

At UnitedHealth Group, we believe in providing equitable care and addressing health disparities. We are an Equal Employment Opportunity/Affirmative Action employer, and we welcome applicants from all backgrounds.