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Data Center Operations Manager

2 months ago

Columbus, Ohio, United States IGT Full time

Job Summary

IGT is seeking a highly skilled Data Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our control room and its interactions with our lottery and vendor partners.

Key Responsibilities

  • Ensure continuous system uptime and operational efficiency in the control room
  • Coordinate and schedule computer operators, direct work, and evaluate operational performance
  • Maintain inventory and order supplies as needed
  • Ensure performance plans, memos, and reports are distributed, understood, utilized, and made available to all computer operators
  • Assist in revising or establishing new systems to improve productivity and computer efficiency
  • Develop procedures and control mechanisms to improve operations and reduce operational errors
  • Interface daily with customers and vendors
  • Monitor quality assurance and security of data
  • Ensure daily production of systems, including software and hardware changes, and serve as a client liaison
  • Analyze results and recommend test process improvements
  • Monitor, track, and manage the configuration, access, and delivery process of software coding for the lottery, including games, parameters, odds, and claims
  • Verify and analyze the accuracy and quality of hardware and software products through maintenance, attention to detail, and work environment
  • Provide recommendations to management for systems needs and all external and internal factors related to the control room
  • Perform additional duties and responsibilities as assigned

Requirements

  • 2-4 years of experience in a related field
  • 1-2 years of experience in leading or supervising employees
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Technical proficiency
  • Ability to troubleshoot and diagnose problems/issues
  • Sound judgment skills
  • Ability to effectively listen
  • Detail-oriented and strong organizational skills
  • Ability to work/lead various shift schedules

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership