Senior Experience Strategist Retail Customer Experience

1 week ago


Basking Ridge, New Jersey, United States Verizon Full time

Overview

Verizon is a leading technology company that powers and empowers people's lives. We're seeking a highly skilled Lead Experience Designer to join our Retail Experience Design Team, where you'll have the opportunity to impact one of the largest consumer presences in America.

Salary

The estimated annual salary for this position is between $127,000.00 and $236,000.00, depending on your location and confirmed job-related skills and experience.

Job Description

We're looking for an experienced designer who can envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. As a Lead Experience Designer, you'll provide direction to the team, brainstorm new ideas, and share guidance and real-time feedback when necessary.

You'll work closely with cross-disciplinary teams, including product developers, to shape the future of the customer experience. Your expertise will help us create seamless, omnichannel experiences that empower customers and support in-store representatives throughout their retail journeys.

Required Skills and Qualifications

  • Bachelor's degree or four or more years of work experience
  • Six or more years of relevant experience required, demonstrated through work and/or military experience, or specialized training
  • Experience with Agile software delivery environments
  • Proficiency in common design software (Figma, Adobe, etc.)
  • Willingness to travel up to approximately 25% of the time

Benefits

As a Verizon employee, you'll enjoy a comprehensive benefits package, including health and wellness benefits, short-term incentives, a 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance.

Working at Verizon

In this hybrid role, you'll have a defined work location with a minimum eight assigned office days per month. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our diversity and inclusion page showcases our commitment to creating a workplace where everyone feels valued, connected, and empowered to reach their potential.



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