Warehouse Operations Manager

3 weeks ago


Winter Haven, Florida, United States CWI Logistics Full time
Job Summary

As a Warehouse Operations Supervisor at CWI Logistics, you will be responsible for overseeing the daily operations of our warehouse, ensuring that all procedures and best practices are consistently followed. This includes achieving high levels of customer satisfaction through excellence in supervision, training, and direct assistance of warehouse operations.

Key Responsibilities
  • Lead by example to ensure that all procedures and best practices are consistently followed.
  • Drive efficiency, monitor employee productivity, and motivate the workforce by providing effective coaching, feedback, and coaching.
  • Maintain accurate inventory levels by leading regular physical counts with warehouse teams and reconcile discrepancies with the warehouse inventory system.
  • Ensure a culture of safety by enforcing safety standards and adhering to standard operational procedures.
  • Meet and exceed customer satisfaction through a strong understanding of customer expectations.
  • Ensure a clean, organized, and well-maintained facility and equipment to reduce/eliminate harm to people and products.
  • Assist in the development and work within the operational budget.
  • Develop and maintain positive relationships with customers, suppliers, and co-workers.
  • Measure and report KPIs and operational metrics to the Operations Manager on a weekly basis.
  • Receive complaints and resolve problems.
  • Able to handle accident handling (injury management, witness statements, reporting, and investigation).
  • Observe all company safety rules and assist in enforcement as appropriate.
Requirements
  • High school diploma; Bachelor's degree in logistics, supply chain management, or a related field, or equivalent combination of experience and education.
  • Proven experience as an Operations Supervisor or similar role with a positive leadership mindset and ability to hold people accountable.
  • Strong communication, interpersonal skill, leadership, and conflict resolution.
  • Strong knowledge of warehousing practices and methods.
  • Experience with 5S and continuous improvement programs.
  • Critical thinking ability and a proactive approach to problem solving.
  • Proficient with Microsoft Word, Excel, and inventory management software.
  • Bilingual Spanish and English preferred.
Physical Requirements
  • Ability to safely and successfully perform the essential job functions to include meeting qualitative and/or quantitative productivity standards.
  • Effectively and safely lift objects weighing up to 50 pounds.
  • Ability to maintain regular, punctual attendance.
  • Ability to bend, stoop, kneel, reach, and climb stairs.
  • Work in hot, cold, and extremely cold environments for extended periods (freezer and cold storage facilities).
  • Ability to work evenings, weekends, and extended hours as required during peak seasons.


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