Customer Service Liaison

7 days ago


Watertown, Connecticut, United States Silgan Dispensing Full time

About Silgan Dispensing Systems:

Silgan Dispensing is a global leader in packaging solutions, serving iconic brands across personal care, beauty, fragrance, home, garden, and healthcare markets.

Our diverse workforce of approximately 6,000 employees across North America, South America, Asia, and Europe is united by a culture of engagement, collaboration, and accountability.

We are proud to be the dispensing partner brands rely on to grow their business.

Career Opportunity:

The Customer Service Representative will act as a liaison between the customer and company, ensuring high customer service satisfaction.

Responsibilities include:

  • Providing superlative order entry, customer account maintenance, price and availability checks, and management of all aspects of customer orders from receipt through payment.
  • Communicating order status, requested documents, shipping dates, and tracking proactively and when additional requests are received.
  • Working with the team to provide quotations for sales inquiries for both potential and existing customers.
  • Managing Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution.
  • Coordinating material returns, either associated with a complaint and/or a customer-owned refill or repair.
  • Engaging with internal stakeholders to support customer requests.
  • Ensuring high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays.
  • Ensuring high level of responsiveness to internal and external customers to meet KPI targets set by the department.
  • Supporting creation and maintenance of standard operating procedures (SOPs) for customer services.
  • Working to achieve maximum efficiency in a team environment and supporting peers when needed.

Qualifications:

  • Bachelor's Degree in business management or industrial engineering.
  • Experience working with ERP systems (SAP, Oracle, Syspro, etc.).
  • Good level of PC expertise Microsoft Office (Excel/Word/PowerPoint/Visio).
  • Excellent Planning & Organizing Skills.
  • Excellent Communication/Interpersonal skills.
  • Customer Oriented.
  • Influencing skills.
  • Attention to Detail.

Equal Opportunity Employer:

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.



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