Customer Service Representative

6 days ago


Greenfield, United States WESCO International Full time
Job Title: Customer Service Representative

At Wesco International, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Analyze customer needs and provide solutions or referrals to other departments as needed.
  • Process payments and handle customer complaints in a fair and efficient manner.
  • Provide backup support to the sales counter and handle walk-in and telephone inquiries.
Requirements:
  • High School Degree or Equivalent required.
  • Associates' Degree (U.S.)/College Diploma (Canada) preferred.
  • 2-4 years of relevant experience.
  • Solid interpersonal skills and ability to work effectively in a diverse environment.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and meet deadlines.
About Wesco International:

Wesco International is a leading provider of business-to-business distribution, logistics services, and supply chain solutions. We are committed to fostering diversity and inclusion across our workforce and providing a welcoming work community for our employees.

As a Customer Service Representative at Wesco International, you will have the opportunity to work with a talented team of professionals and contribute to our mission of building, connecting, powering, and protecting the world.



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