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Commercial HVAC Service Manager
4 weeks ago
At Total Comfort Solutions, we are seeking a highly skilled and experienced Service Manager HVAC to join our team. As a key member of our operations team, you will be responsible for leading our service operations and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Gross Profit Redemption: Manage business processes and staff to ensure gross profit redemption.
- Management: Delegate, organize work of others by position description and procedures; encourage mutual agreement on objectives. Effectively audit performance of staff and follow-up.
- Field Labor Utilization: Establish and monitor guidelines to determine field labor requirements.
- Time Management/Planning: Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow staff to complete all work in a cost-effective and high-quality manner.
- Service Projects: Audit required documents prior to start of work. Ensure inclusions of all pertinent information.
- Sales Participation: Promote new business and upgrading of existing agreements by instructing and directing staff to generate and report leads and sales opportunities.
- Status Reporting: Conduct regular status reporting/review meetings with staff and managers.
- Company Relations: Build rapport and productive working relationships with managers, supervisors, staff, field, and other personnel.
- Training: Motivate and train staff. Develop and implement programs to improve skills of staff as individuals as well as a group.
- Continuous Recruitment: Promote professionalism and pride in order to attract high-promise human resources.
- Systems and Programs: Regularly review operating policies, procedures, and methods and ensure compliance throughout department.
- Documentation: Train, direct, and evaluate staff in the proper, accurate, and timely completion of all paperwork.
- Purchasing: Oversee purchasing activities to ensure best purchasing practices are being adhered to.
- Cash Flow: Instruct and direct staff to close all completed jobs and expedite billing.
- Codes, Standards, and System Requirements: Understand mechanical systems and appropriate codes and industry standards.
- Agreement Escalation/Salvage: Instruct and direct staff to know the client and understand market forces to support the sales force in effectively selling price escalations.
- Customer Relations: Effectively manage client relationships by promptly addressing client complaints and taking actions to maintain and strengthen long-term partnerships.
- Associates and/or bachelor's degree, Technical/Business or equivalent
- Extensive experience in Operations field
- Strong understanding of industry codes and standards
- Solutions-minded
- Demonstrated ability to control costs
- Strong written and verbal communication skills
- Ability to confront various behaviors and solve workplace issues
- Ability to motivate team to meet goals and objectives
- Ability to foster a team environment
We have a great work/life balance. We understand the importance of family time and the amount of work our technicians do for us.
Environmental and Physical Conditions:Working conditions are typical for the field of HVAC which include regular exposure to weather conditions and require a high level of physical activity as outlined below. Operating power or hand tools and a motor vehicle is required.
