Part-Time Retail Experience Specialist

3 days ago


King of Prussia, Pennsylvania, United States Rothy's Full time
Overview
Rothy's is a sustainable start-up that combines innovative technology and craftsmanship to create machine washable, comfortable shoes and bags. Our King of Prussia store offers an extraordinary retail experience, with expert staff who are passionate about our brand story and products.

Job Description
We are seeking a Part-Time Retail Experience Specialist to join our team. As a specialist, you will provide an unparalleled customer experience for every Rothy's customer, owning all day-to-day customer interactions in our physical store and across all touch points of the brand. You will also support the Retail Manager and Assistant Manager in all operational duties, develop and maintain expert-level understanding of our products and processes, elevate customer feedback, and create loyalty by connecting customers with our brand and community.

Key Responsibilities:
• Provide exceptional customer service, ensuring a positive and memorable experience for every customer
• Own all day-to-day customer interactions, including in-person, phone, and online touch points
• Support the Retail Manager and Assistant Manager in operational duties, such as inventory management and visual merchandising
• Develop and maintain expert-level knowledge of our products, including their features, benefits, and technical specifications
• Elevate customer feedback and identify opportunities for improvement, working closely with the Retail Manager and Assistant Manager to implement changes
• Create loyalty by building strong relationships with customers, connecting them with our brand and community, and providing personalized recommendations and solutions

Requirements:
• 2+ years of retail or hospitality experience, with a focus on delivering exceptional customer service and building strong relationships with customers
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and vendors
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
• Strong problem-solving skills, with the ability to think critically and creatively to resolve customer complaints and concerns
• Availability to work weekends, evenings, and holidays, minimum 16 hours per week, and flexibility to adapt to changing business needs

Benefits:
• Competitive hourly rate of $18.00 - $19.00 per hour, based on qualifications, experience, skill level, competencies, and work location
• Comprehensive benefits package, including wellness and commuter programs, PTO and wellbeing time, and employee discount program

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