Customer Service Representative

2 months ago

Englewood, Ohio, United States Mister Sparky of Dayton Full time
Job Description

Overview

Mister Sparky of Dayton is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and ensuring a positive overall customer experience.

Key Responsibilities

  • Phone Communication and Appointment Booking: Execute prompt and professional telephone responses, addressing customer inquiries and efficiently booking appointments for electrical services.
  • Scheduling and Coordination: Organize and manage the daily schedule for electricians, ensuring efficient resource allocation and timely completion of tasks. Dispatch electricians to job sites, considering proximity, skills, and workload.
  • Field Communication: Maintain effective communication with electricians in the field, providing necessary information, and updates, and addressing any concerns to ensure a seamless workflow.
  • Accounting Support: Assist in accounting activities, including precise invoice processing, payment tracking, and maintaining accurate financial records related to customer transactions.
  • Administrative Tasks: Handle various administrative tasks such as meticulous data entry, document management, and ensuring the timely completion of paperwork for service orders.
  • Sales Support: Contribute to sales activities by accurately averaging sales data, tracking closing ratios, and providing insights to improve the sales process.
  • Agreement Renewal Tracking: Monitor and track agreement renewals, ensuring timely follow-up with customers to encourage contract renewals and maintain positive ongoing relationships.
  • Customer Interaction: Interact with customers in a friendly and professional manner, addressing concerns, providing information, and ensuring a positive overall customer experience.
  • Efficiency and Accuracy: Prioritize accuracy in all tasks, from scheduling appointments to maintaining records, to enhance overall efficiency and customer satisfaction.
  • Collaboration and Teamwork: Collaborate with electricians, other CSRs, and relevant departments to enhance overall communication and streamline processes for better customer service.

Requirements

  • Education: High school diploma or equivalent
  • Communication Skills: Above-average verbal and telephone communication skills are essential
  • Computer Skills: Good computer software skills
  • Experience: Prior customer service experience is preferred
  • Typing Skills: Demonstrates proficient typing skills
  • Multitasking: Excels in multitasking scenarios
  • Attention to Detail: Pays meticulous attention to detail in customer interactions and data entry tasks
  • Self-Motivation: Demonstrates self-motivation, reliability, and adaptability as a valuable team player
  • Software Knowledge: Possesses proficient knowledge of Office programs to enhance administrative functions
  • Adaptability: Quickly adapts and learns new software applications with efficiency
  • Organizational Skills: Manages filing and organizational tasks with precision and thoroughness
  • Document Scanning: Handles document scanning responsibilities with a high level of accuracy
  • Administrative Duties: Undertakes various administrative duties as required with a proactive approach
  • Authorization: Must be authorized to work in the United States

Benefits

  • HRA (Health Reimbursement Arrangement)
  • Competitive Wages
  • Earned PTO
  • 6 Paid Holidays

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