Customer Service Representative

4 weeks ago

Englewood, Ohio, United States Mister Sparky of Dayton Full time
Job Description

Mister Sparky of Dayton is seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring seamless communication with our electricians in the field.

Responsibilities
  • Phone Communication and Appointment Booking: Respond to customer inquiries, book appointments, and provide timely updates on service schedules.
  • Scheduling and Coordination: Manage the daily schedule for electricians, ensuring efficient resource allocation and timely completion of tasks.
  • Field Communication: Maintain effective communication with electricians in the field, providing necessary information and updates.
  • Accounting Support: Assist with accounting activities, including invoice processing, payment tracking, and maintaining accurate financial records.
  • Administrative Tasks: Handle various administrative tasks, such as data entry, document management, and paperwork completion.
  • Sales Support: Contribute to sales activities by tracking sales data, closing ratios, and providing insights to improve the sales process.
  • Agreement Renewal Tracking: Monitor and track agreement renewals, ensuring timely follow-up with customers to encourage contract renewals.
  • Customer Interaction: Interact with customers in a friendly and professional manner, addressing concerns and providing information.

Requirements
  • High school diploma or equivalent
  • Above-average verbal and telephone communication skills
  • Good computer software skills
  • Prior customer service experience preferred
  • Demonstrates proficient typing skills
  • Excels in multitasking scenarios
  • Pays meticulous attention to detail in customer interactions and data entry tasks
  • Demonstrates self-motivation, reliability, and adaptability as a valuable team player

Why Work with Us
  • Empowerment Beyond the Title: At Mister Sparky of Dayton, we offer opportunities for growth and development beyond traditional job boundaries.
  • Run it Like Your Own: We believe in fostering a sense of ownership and entrepreneurship, giving you the autonomy to make impactful decisions.
  • Prioritize Work/Life Balance: We value your well-being and offer a culture that supports a healthy work-life balance.

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