Restaurant Operations Manager

1 week ago


Fayetteville, Arkansas, United States Wendy's Fayetteville Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our Wendy's Fayetteville store to success. As a General Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring high-quality customer service, and driving sales growth.

Key Responsibilities
  • Train, monitor, and reinforce food safety procedures to ensure a safe working environment.
  • Work with the leadership team to meet sales goals and achieve profitability.
  • Manage food and labor costs to maintain a healthy profit margin.
  • Execute company policies and procedures to maintain consistency across the organization.
  • Monitor food inventory levels and order product as needed to maintain optimal stock levels.
  • Manage and maintain safe working conditions to prevent accidents and injuries.
  • Manage crew member employees to maximize retention and ensure a positive work environment.
  • Interview and hire team members to fill open positions.
  • Provide proper training for crew members to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Anticipate and identify problems and initiate corrective action to prevent issues from escalating.
  • Ensure fast, accurate service and provide top-notch customer service to every guest.
  • Maintain Quality, Service, and Cleanliness (QSC) standards to ensure a positive dining experience.
  • Maximize store sales goals versus budget, including participation in marketing programs.
Requirements
  • Bachelor's degree or equivalent experience in operations.
  • Minimum two years of restaurant experience, preferably in a leadership role.
  • Experience in supervising and managing staff to achieve results.
  • Fluent English-speaking and writing skills.
  • Ability to exhibit a sense of urgency and take initiative.
  • Neat, clean, and professional appearance.
  • Able to lift 35 pounds to waist level.
  • Guest-friendly demeanor.
  • Willingness to assume around-the-clock responsibility for restaurant operations.
  • Ability to work a normal schedule of 50+ hours per week (all shifts).
  • ServSafe Certification.


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