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Client Services Coordinator

2 months ago

Le Pecq, Île-de-France, United States Affinity Group Full time
Job Overview

Position: Customer Service Specialist and Bid Coordinator

Ideal Candidate:

We are in search of a motivated and results-driven Customer Service Specialist to enhance our corporate sales support team. The successful applicant will report directly to the Client Services Team Lead. Candidates should be located near our operational hub and be prepared to engage in a hybrid work model, balancing time between office and remote work. Preference will be given to those with experience in customer service or bid coordination, particularly within the food service or sales marketing sectors.

About Affinity Group:

Your Gateway to Success | Discover Why Our Employees Value Affinity Group

Affinity Group stands as a prominent and rapidly expanding sales and marketing agency within the food industry, catering to clients and consumers across North America. With a workforce nearing 900 associates, we pride ourselves on robust headquarters and local connections in both retail and foodservice channels, representing some of the most esteemed food brands in the market.

Typical Responsibilities:

  • Client Resolution: Manage customer orders, invoices, and commission statements efficiently.
  • Efficiency and Accuracy: Ensure prompt and precise processing to facilitate timely data entry of orders and bids.
  • Relationship Building: Foster and maintain proactive communication with clients to deliver exceptional service and cultivate long-term loyalty.
  • Information Provision: Supply accurate and current product specifications, nutritional details, marketing materials, and other necessary information to sales teams and distributors.
  • Data Management: Process order entry information, swiftly identifying and rectifying discrepancies. Enter bids into the bidding system and manage pricing requests.
  • Collaborative Improvement: Partner with colleagues to identify ongoing enhancements to established processes through thorough analysis.
  • Organizational Skills: Effectively prioritize tasks while managing multiple responsibilities and meeting deadlines.
  • Communication Skills: Exhibit strong written and verbal communication to minimize errors and deliver superior service.

Qualifications:

  • 2-5 years of experience in customer service, ideally in a business-to-business, technology-oriented environment.
  • Proficient in Microsoft O365, SharePoint, and virtual collaboration tools such as Teams and Zoom.
  • Experience with CRM systems is advantageous.
  • Education: High School diploma is required.
  • Team Collaboration: Strong interpersonal skills grounded in honesty, integrity, and customer service.
  • Self-Starter: Demonstrates ownership of responsibilities and proactively seeks assignments.
  • Time Management: Capable of multitasking, prioritizing, and managing time effectively.

Work Environment:

  • Standard workweek: Monday to Friday.
  • Hybrid model with three days in the office and two days remote.

Employee Benefits:

  • Health & Wellness: Comprehensive medical, vision, and dental insurance options.
  • Life insurance, supplemental insurance, and short/long-term disability benefits.
  • 401(k) Retirement savings plan.
  • Employee Ownership.
  • Paid Time Off and recognized company holidays.

Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Employment decisions are made based on qualifications, merit, and business needs.

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