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Executive Director of Residential Operations

2 months ago

Houston, Texas, United States Moana Pacific Full time
About Moana Pacific

Moana Pacific is a premier luxury condominium complex in the heart of Honolulu, seeking a highly skilled and experienced General Manager to oversee the 24/7 operations of our stunning residential towers.

Key Responsibilities
  • Supervision of Staff: Oversee and direct the activities of site staff, resolving personnel performance and disciplinary issues.
  • Critical Systems Failure and Crisis Management: Lead staff and resident response during emergency events, updating emergency response plans with advice received from community response agencies.
  • Team Leadership: Recruit, hire, train, and supervise building staff, evaluating performance, managing schedules, and resolving conflicts.
  • Budgeting and Finance: Work with the Board of Directors and Property Manager to stay within annual budgets, making recommendations for the next budget cycle and MP's Reserve Analysis.
  • Administration: Maintain required records and manage workflow from work orders to invoices, collaborating with support from external property management company.
  • Safety First: Arrange for safety training for employees and residents, keeping detailed files on Safety Data Sheets (SDS) for all chemicals and hazardous materials.
  • Rule Enforcement: Enforce house rules, address violations, and communicate disputes effectively with the Board of Directors and Property Manager.
  • Resident Relations: Address resident inquiries and concerns with professionalism and empathy, communicating important updates and changes through various channels.
  • Building Maintenance: Work with the Facilities Engineer to develop and implement periodic building inspection schedules, create and implement an effective preventative maintenance plan, prepare maintenance schedules, and ensure equipment manuals are up to date and secure.
  • Vendor Management: Provide appropriate safety indoctrinations to contractors and vendors before they begin work, ensuring compliance with service agreements and reviewing completed work to meet expectations.
  • Project Management: Work with the Facilities Engineer to request proposals, outline project scopes, specifications, and requirements, negotiate with contractors, and ensure projects are completed on time and within budget.
  • Homeowner Support: Meet with homeowners to address concerns and approve individual unit renovation requests, forwarding unresolved issues to the appropriate levels for resolution.
  • Community Engagement: Attend monthly meetings and as otherwise scheduled with the Board of Directors, Property Manager, advisory committees, and homeowners, providing comprehensive reports and staying informed about industry changes.
Requirements
  • Minimum of Five+ Years of Experience: Successful large building community management experience or equivalent professional experience in a related field such as rental property or hotel management.
  • Strong Leadership and Team Management Skills: Ability to supervise and direct staff, resolve conflicts, and foster a culture of safety and excellence.
  • Strong Written and Verbal Communication Skills: Ability to communicate effectively with staff, residents, and stakeholders, anticipating issues and driving for mutually satisfactory resolution.
  • Basic Understanding of Building Systems: Knowledge of elevator, HVAC, electrical, piping, pump, fire, and security systems used in large residential buildings.
  • Computer Skills: Proficiency in using software tools such as Microsoft Office or Google Workspace, and communication tools such as emails and video conferencing.
  • Knowledge of Cloud-Based Storage Systems: Familiarity with cloud-based storage systems and communication tools such as Slack.
  • Ability to Track and Monitor Progress: Ability to track and monitor progress of project tasks, service-oriented mindset with multi-tasking abilities and a flexible, resilient attitude.
  • Detail-Oriented with a Focus on Safety and Customer Service: Ability to handle emergency situations with calmness and efficiency, maintaining a focus on safety and customer service.
  • Physical Requirements: Ability to access all areas of the buildings for inspections, including rooftops and equipment rooms, sit, stand, and walk for extended periods, communicate effectively, and work with inside and outside environmental elements.