Host/Hostess - Level 10
3 weeks ago
Welcome and warmly greet guests on arrival, taking pride in representing the Rick Erwin Dining Group. Answer the telephone, take reservations, and manage the efficient and timely seating of our guests. Display hospitality and professionalism at all times.
Key Responsibilities:
• Opens the front door for guests entering or leaving the restaurant.
• Warmly and graciously greets all guests upon arrival with the company greeting: "Good evening and welcome to ____".
• Provide guests with estimated waiting time, maintaining a professional, courteous attitude when confronted with hostile or impatient guests.
• Accommodate special seating requests for guests whenever possible, balancing customer flow to each server section.
• Always pull our chairs for ladies; issue black napkin for dark clothing.
• Check restrooms every 20 minutes to ensure they are clean, free of debris, and fully stocked with necessary items.
• Maintain all necessary supplies at the host stand; check menus for soiled pages or watermarks.
• Thank guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
• Be ready and willing to assist fellow staff members as situations arise.
• Perform other duties as assigned by the manager on duty.
Requirements:
• Ability to communicate and understand the English language.
• Excellent interpersonal skills and confidence.
• Ability to work in a standing position for long periods of time.
• Ability to reach, bend, stoop, and frequently lift up to 40 pounds.
• Punctuality and regular, reliable attendance, including reliable transportation.
• Honesty and integrity; hard working.
• Possess good hygiene; coordinated and efficient; multi-task efficiently; organized, accurate, and reliable.
• Works in a team environment; works with the public in a calm, courteous, friendly, and professional manner.
Education and Experience:
High school diploma or equivalent preferred. Previous experience in full-service restaurants preferred, but not required.
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