Community Director

2 weeks ago

Lafayette, Louisiana, United States Hines Full time
About the Role

We are seeking a highly skilled Community Manager to join our team at Hines. As a Community Manager, you will be responsible for managing the daily operations of an assigned property, including managing team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines policies and procedures.

Key Responsibilities
  • Provide leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations.
  • Promote a collaborative, team work mindset.
  • Provide input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
  • Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
  • Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance.
  • Control expenditures by staying within the constraints of the approved budget and manage the balance and maintenance of the petty cash fund.
  • Oversee the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease.
  • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Ensure the property's maintenance team members comply with the Hines standards with respect to responding and completing resident service requests.
  • Conduct regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
  • Assist in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed.
Requirements
  • High school education or equivalent from an accredited institution is required; college degree preferred.
  • Two or more years of experience as a residential community/property manager required.
  • Experience with Entrata a plus.
  • Ability to work a flexible schedule including weekends and holidays.
  • Proficiency in Microsoft Office and property management software in order to complete required reports.
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
Compensation and Benefits

$80,000 - $90,000

We offer comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

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