Member Service Representative

7 days ago


Santa Fe, New Mexico, United States Kirtland Federal Credit Union Full time
Member Service Specialist Job Description

Kirtland Federal Credit Union is seeking a highly skilled Member Service Specialist to join our team. As a Member Service Specialist, you will be responsible for providing exceptional member service, answering member inquiries, and supporting the credit union's mission and vision.

Key Responsibilities:
  • Provide quality member service through various channels, including telephone, email, and fax.
  • Support the credit union's mission, vision, and strategic goals.
  • Identify and provide appropriate deposit and loan product support.
  • Assist members with online banking, bill payment, and web-based applications.
  • Process transactions with accuracy and deliver in a courteous and timely manner.
Requirements:
  • Associate degree in business or related field preferred.
  • One to three years of call center experience or banking experience in Teller Operations or Lending Platform preferred.
  • Strong interpersonal skills with the ability to work well with members and other employees.
  • Strong problem resolution skills.
  • Ability to work with a high degree of efficiency, accuracy, and self-accountability in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Kirtland Federal Credit Union is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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