IVR Systems Developer
7 days ago
At Glansa, we're seeking a skilled IVR Developer to join our team. As an IVR Developer, you will be responsible for designing and developing IVR call flows and AI-powered conversational bots using tools like Avaya OD, AEP, and Google Dialog Flow CX.
Key Responsibilities:- Design and develop IVR call flows and conversational bots using Avaya OD, AEP, and Google Dialog Flow CX.
- Lead the migration of contact center applications from traditional systems to conversational AI platforms.
- Develop and integrate conversational IVR flows and Dialogflow agents with backend systems and RESTful APIs using Java.
- Conduct comprehensive testing, debugging, and deployment to ensure seamless customer interactions.
- Collaborate with product teams for requirements gathering, sprint planning, and Agile scrum ceremonies.
- Perform code reviews, provide mentorship, and ensure adherence to project timelines.
- Implement speech-to-text and text-to-speech technologies to enhance efficiency.
- Maintain Avaya Experience Portal, configure campaign dialers, and monitor servers for IVR applications.
- Develop and maintain design documents, SOPs, and provide production support to ensure system stability.
We're looking for a highly skilled and experienced IVR Developer who can join our team and contribute to the development of innovative IVR solutions. If you're passionate about voice technology and have a strong background in software development, we'd love to hear from you.
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IVR Developer
2 weeks ago
Cleveland, Ohio, United States Glansa Full timeJob Title: IVR DeveloperLocation: RemoteJob Description:Design and Develop IVR Call Flows and Conversational BotsLead the Migration of Contact Center ApplicationsIntegrate Conversational IVR Flows with Backend SystemsConduct Comprehensive Testing and DebuggingCollaborate with Product Teams for Requirements GatheringPerform Code Reviews and Provide...
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Conversational AI IVR Specialist
3 weeks ago
Cleveland, Ohio, United States Glansa Full timePosition: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. Key responsibilities include:System Design: Crafting and developing intricate IVR call flows and intelligent conversational bots utilizing platforms such as Avaya...
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Conversational AI IVR Engineer
3 weeks ago
Cleveland, Ohio, United States Glansa Full timePosition: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of interactive voice response systems and AI-enhanced conversational agents. Key responsibilities include:System Design: Crafting and developing IVR call flows alongside AI-driven conversational bots utilizing platforms such as...
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Conversational AI IVR Engineer
3 weeks ago
Cleveland, Ohio, United States Glansa Full timeJob Title: IVR DeveloperLocation: REMOTEJob Overview:We are seeking a skilled IVR Developer to enhance our customer interaction capabilities through innovative technology solutions. This role involves:Designing and Developing: Crafting IVR call flows and AI-driven conversational agents utilizing platforms such as Avaya OD, AEP, and Google Dialog Flow...
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Conversational AI Developer
3 weeks ago
Cleveland, Ohio, United States Glansa Full timePosition: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. Key responsibilities include:System Design: Crafting and developing IVR call pathways and AI-based conversational agents utilizing platforms such as Avaya OD,...
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Conversational AI Developer
3 weeks ago
Cleveland, Ohio, United States Glansa Full timeJob Title: IVR DeveloperLocation: REMOTEJob Overview:We are seeking a skilled IVR Developer to join our innovative team at Glansa. This role focuses on the design and implementation of advanced IVR systems and AI-enhanced conversational interfaces.Key Responsibilities:Architect and construct IVR call flows along with AI-driven conversational agents utilizing...
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Conversational AI Developer
3 weeks ago
Cleveland, Ohio, United States Glansa Full timePosition: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. This role involves:Designing IVR Solutions: Crafting and developing interactive voice response call flows and AI-based conversational agents utilizing platforms...
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