Dispatcher

3 weeks ago

norfolk, United States Universal Logistics Holdings, Inc. Full time

Dispatch/Driver Management

· The Fleet Manager has the primary responsibility to ensure strict compliance of all local, state and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service

  • Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including; drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations

· Maintain awareness of Drivers movements through regular communication and to manage and adapt to delays and/or issues on the road

· Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs

· Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for including any available equipment not currently in use.

· Identify tasks being performed and categorize then as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system

· Coordinate changes made to operational plan (in real time) with Drivers and customers to ensure all stakeholders are aware of updates

· Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments

· Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations

· Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations

· Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards

· Contact customer regarding any additional charges that occur as a result of the operational plan

· Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting

· Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.

· Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules

Generating rates and customer service

· Contact steamship lines, storage, supplemental carriers, and/or any additional cost centers with accessorial charges which may impact the Company cost and thereby the rate charged to the customer

· Coordinating delivery times to consignees from the shipper/steamship line

· Monitor and be readily familiar with zone/book rates specific to assigned area of operation in order to provide rate quotes to customers

· Utilize zone/book rates with knowledge of available capacity in specific lanes to solicit additional business from customers to maximize lane density

US Customs and Equipment Compliance

· Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment

· Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate

· Ensure that movement of all import/export shipments within area of operational responsibility complies with U.S. Customs requirements

Reconciliation

· Update load and manifest statuses within Company system and identify/resolve discrepancies

· Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address and resolve inconsistencies wherever possible

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