Executive Director of Operations
2 months ago
We are seeking a highly skilled Vice President of Operations to lead the implementation of operational strategies and objectives across multiple revenue-generating departments.
Key Responsibilities
- Operational Leadership: Manage operation staffing, supervision, scheduling, development, evaluation, and performance to ensure optimal operational efficiency.
- Process Improvement: Develop and implement process changes, enhancements, and modifications to facilitate the implementation of new or improved business processes.
- Financial Management: Responsible for the development and management of department budgets to ensure alignment with company goals and objectives.
- Performance Management: Establish performance goals for each department and direct report, and monitor department performance against performance goals to ensure customer expectations are exceeded.
- Collaboration and Communication: Interface with Client Manager, Sales, or others as needed to ensure client satisfaction, and collaborate with department heads to ensure all company policy and procedure manuals are current at all times.
- Technology and Innovation: Collaborate in planning, design, development, testing, and implementing new technology or enhancements to existing technology to improve operational efficiency and customer satisfaction.
- Reporting and Analysis: Establish and monitor performance reporting systems to provide relevant monthly operating data to the President.
- Team Leadership: Provide a work environment that promotes positive energy, creativity, and teamwork among associates.
Requirements
To be successful in this role, you will need to have a strong understanding of operational strategies and objectives, excellent leadership and communication skills, and the ability to work collaboratively with cross-functional teams.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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